What are the responsibilities and job description for the Program Coordinator position at Excelsior?
The Program Coordinator in the Student Financial Services unit plays a critical role in supporting students as they navigate their financial options and enrollment processes. This position serves as a liaison with the University, students, grant offices, industry associations, WIOs, employment partners, and other third-party payers, ensuring seamless communication and support for nursing students. The ideal candidate will be highly organized, student-focused, and proficient in various software systems to provide fast and accurate service, while working collaboratively across units to promote student success.
This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.
Duties and Responsibilities:
Student Service:
• Act as the main point of contact for students, providing personalized guidance and support throughout their enrollment and academic journey at Excelsior, utilizing phone, email, and virtual meetings to connect effectively.
• Work together with the admissions team to support students during the inquiry and pre-admission stages. Utilize Salesforce to maintain contact with prospective students.
• Communicate award information clearly to students, addressing any inquiries and providing additional guidance as needed.
• Develop and maintain strong relationships with students and stakeholders to foster a supportive environment.
Third-Party Payer Contract Coordination:
• Act as the liaison for grant offices, industry associations, WIOs, employment partners, and other third-party payers for student eligibility, program, billing, and other related questions.
• Track and maintain accurate records of program students from initial inquiry through their coverage by third-party payments, including researching and calculating information from prior engagement.
• Work directly with external partners to understand and communicate specific requirements for each student. Deliver prompt and clear responses, proactively following up on inquiries from various functional areas to ensure timely resolution.
• Analyze and present financial and enrollment data, including tuition, book and supply costs. Utilize the student information system to determine what courses a student is taking, has taken and which they have approvals for. Research charges and pricing agreements for prior terms.
• Work with the financial aid team to evaluate how financial aid calculations factor into third-party charges and compliance.
• Directly communicate changes and updates to relevant functional areas and third-party payers to ensure all parties are informed and aligned.
Billing and Collections:
• Submit invoices to various agencies on behalf of the University and ensure accurate record-keeping. Coordinate with the student accounting team for third-party charges.
• Work in partnership with the financial aid team to update invoice and billing information as the result of aid changes throughout the year.
• Reconcile invoices and payments from third-party payers, ensuring accurate documentation and resolution of discrepancies. Collaborate with the fiscal office on payments, ensuring accurate processing and alignment with university policies.
Reporting:
• Maintain and generate reports on program participation, billing information, and collections as needed.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Associate degree in a relevant field
• Experience in a student or customer service role.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal, with a focus on student service.
• Ability to work independently and collaboratively within a team environment.
• Commitment to maintaining confidentiality and upholding ethical standards.
Strongly Preferred Qualifications:
• Proficiency in Student Information Systems (SIS), Salesforce, PowerFAIDS, and Microsoft Excel.
The hiring salary range for this position is $40,500.00 - $42,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Salary : $40,500 - $42,000
