Administrative Assistant

Job Summary

Role provides administrative support to team of surgery schedulers: obtain authorizations and/or clearances from insurance companies, complete documents for hospitals and/or surgery centers per their requirements, verify patient eligibility, draft correspondence, and obtain patient records as needed. Frequent phone work as well as work in electronic medical records (EMR) system.

Duties and Responsibilities

• Responsible for coordinating and obtaining all pre-operative documents (including but not limited to labs, EKGs, test results) as requested by the physician and/or physician protocols.
• Obtains precertification/preauthorization from insurance companies prior to surgery for each procedure and test.
• Answer questions appropriately from patients; triage when necessary. Role will be responsible for de-escalating any patient interaction if/when needed.
• Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists.
• Responds to written and telephone inquiries from patient and carriers regarding planned surgeries. Maintains communication among the physician, patient, insurance company, and hospital at all times.
• Role model Our Values and represent Excelsior/Buffalo Surgery Center with every internal/external communication.
• Perform any other duties assigned.

Requirements and Qualifications

• Associates degree preferred; HS diploma or GED required.
• 2 years experience providing administrate support in medical office setting.
• EMR experience required; MEDENT preferred.
• Excellent customer service skills required.

Physical Demands

• Position requires manual and finger dexterity and hand-eye coordination.
• Involves standing, sitting, and walking.
• Team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.

The pay range for this position is determined based on several factors, including the candidate’s years of experience, qualifications, training, licenses, designations, and the overall market conditions.

This job description does not state or imply that the duties and responsibilities listed are the only ones required of this position.  Team members in this role will be required to perform other job-related duties at the discretion of the employer and may have additional duties assigned as necessary.  

Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. 

Salary : $18 - $30