What are the responsibilities and job description for the Payroll Customer Support Representative position at EXCELFORCE INC?
About Us
We are passionate about helping organizations manage their most important asset, their people. Our cutting-edge Human Capital Management (HCM) software supports businesses across the employee lifecycle, from recruitment and onboarding to performance management and payroll. As we continue to grow, we’re looking for a dynamic individual with deep expertise in providing world class customer service experiences.
About the Role
We’re seeking a Customer Service Representative who combines excellent service skills with payroll knowledge and the ambition to grow professionally. In this in-office role, you will be responsible for supporting clients as they navigate our HCM software, helping them resolve issues, and ensuring they are getting the most out of our platform.
After a full training period, you will take ownership of a set group of clients and be their primary point of contact. This role is ideal for someone who is solution-oriented, analytical, and eager to build long term relationships with clients and within our team.
Key Responsibilities
- Serve as the dedicated point of contact for a portfolio of clients using our payroll, timekeeping, and HR software
- Respond to client inquiries via phone and email in a timely, professional manner
- Troubleshoot system issues and guide clients through processes within the platform
- Educate and train clients on system functionality and best practices
- Collaborate with internal teams to resolve complex issues and improve service delivery
- Participating in process improvement initiatives and internal projects over time
- Stay current on software updates and industry regulations impacting payroll and HR
What We’re Looking For
- Minimum 2 years of experience in payroll and/or client-facing customer service
- Strong written and verbal communication skills with a professional presence
- Analytical and detail-oriented with a focus on providing solutions, not just answers
- Motivated to grow within the company and take on increasing responsibility
- Ability to multitask and manage time effectively in a fast-paced environment
- Familiarity with payroll, payroll systems or HCM software a plus
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Ability to Commute:
- Chester, NY 10918 (Required)
Work Location: In person