Marketing Administrative Assistant

Administrative Assistant – Marketing

About Us

Excel Restoration is a leading restoration and disaster-recovery company specializing in water mitigation, fire damage restoration, mold remediation, and full reconstruction. We’ve built a strong reputation on quality work, fast response, and taking care of people on what is often one of the worst days of their lives. Our success depends on strong relationships with our customers, referral partners, and the communities we serve. Every interaction matters, and the right person in this role helps make sure people feel heard, supported, and taken care of from the very first phone call.

Position Overview

As an Administrative Assistant supporting our Marketing team, you are often the first point of contact for customers, referral sources, and other partners reaching out to Excel Restoration. Your job is to keep communication flowing, connect people with the right team members, and help ensure that no call, question, or request falls through the cracks.

This is a people-focused, fast-paced administrative role for someone who is organized, sharp, dependable, and quick on their feet. You’ll work closely with our Marketing team and designated marketing personnel, helping manage incoming calls, direct inquiries, coordinate communication, and provide the support needed to keep daily operations running smoothly.

Here’s the part that matters most: we’re looking for someone who takes initiative, thinks on their feet, and genuinely cares about helping people. You don’t need to have experience in the restoration industry, but you do need strong communication skills, good judgment, and the ability to handle multiple priorities without losing sight of the person who needs help. We can teach you our business. We need you to bring the right attitude, work ethic, and willingness to get things done.

What You’ll Do

• Answer incoming phone calls professionally, identify the caller’s needs, and direct them to the appropriate team member.
• Serve as a helpful first point of contact for customers, referral sources, and business partners, ensuring their questions and requests are addressed promptly.
• Support the Marketing team and designated marketing personnel with daily administrative tasks, communication, and coordination.
• Help ensure incoming leads, referrals, and inquiries get to the right people quickly and that follow-up needs are communicated appropriately.
• Keep information organized, maintain accurate records, and assist with data entry and general office documentation.
• Coordinate communication between Marketing and other internal departments to help keep processes moving efficiently.
• Assist with scheduling, organizing information, and other administrative needs as they arise.
• Recognize when something needs immediate attention, use good judgment, and take initiative to get the right people involved.
• Help create a positive, professional experience for everyone who interacts with Excel Restoration.

Who Thrives Here

• You’re quick on your feet and can think through situations without needing constant direction.
• You communicate clearly and professionally, whether you’re speaking with a customer, a referral partner, or a teammate.
• You’re organized and can juggle multiple calls, requests, and priorities while staying calm and focused.
• You take ownership of your work and follow through rather than assuming someone else will handle it.
• You’re personable, approachable, and genuinely enjoy helping people.
• You understand the importance of responsiveness and know that a missed call or delayed response can affect a customer’s experience.
• You’re dependable, dedicated, and willing to step in wherever the team needs support.
• You’re comfortable using computers, email, and office software, and you’re willing to learn new systems and processes.

Backgrounds We Love

Previous experience in an administrative or office support role is helpful, but we’re open to candidates from a variety of backgrounds, including:

• Administrative assistant or office coordinator roles
• Reception, front desk, or customer service positions
• Call center or phone-based customer support
• Marketing or sales support
• Hospitality or other fast-paced, customer-facing environments

The common thread is someone who communicates well, stays organized, solves problems, and makes people feel taken care of.

Qualifications

• Previous administrative, customer service, reception, or office experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize competing requests, and adapt in a fast-paced environment.
• Strong judgment, problem-solving skills, and the ability to take initiative.
• Comfortable using computers, email, and standard office software; experience learning new systems is a plus.
• High school diploma or equivalent required.

Compensation & Schedule

Competitive starting salary of approximately $40,000–$45,000 annually, depending on experience and qualifications. Full-time position supporting the Marketing team and daily office operations.

Excel Restoration is an equal-opportunity employer. We value people who are dependable, proactive, and committed to taking care of our customers, referral partners, and team.

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $40,000 - $45,000