What are the responsibilities and job description for the Dental Office Manager position at Excel Dental Lowell?
Description:
Key Responsibilities:
- Lead and direct the team to ensure consistent and high-quality patient service.
- Participate in onboarding and training new team members.
- Collaborate with the Regional Practice Manager and CEO to maintain smooth office operations, including managing staffing, scheduling, and training.
- Inspire, motivate, and support staff in achieving their professional goals and fulfilling their duties.
- Supervise staff activities and assignments in accordance with office policies and legal requirements.
- Contribute to marketing strategies and initiatives to promote the practice.
- Oversee patient relations and resolve patient complaints effectively.
- Organize and facilitate monthly staff meetings to maintain clear communication.
- Address conflicts and administer disciplinary actions when necessary.
- Ensure full compliance with HIPAA regulations, protecting patient privacy and maintaining confidentiality.
- Adhere to all state and federal regulations governing dental practice operations.
- Greet and check in patients in a friendly manner
- Collect co-payments and verify insurance coverage
- Treatment planning and coordinating to promote high-case acceptance
- Review and maintain schedules for productivity
- Schedule and confirm patient appointments
- Prepare new patient records neatly and accurately
- Various office duties as assigned by Regional Mangers and CEO
- Responding to patient financial inquiries and directing to appropriate departments, as necessary
Qualifications for Dental Office Manager include:
- Exceptional People Skills/Customer Service
- Insurance eligibility and verification experience
- Reliable/ Fast Learner
- Able to work independently as well as in a team environment
- Bilingual and Spanish speaking (Required).
Benefits:
- Paid Vacation Time (PTO)
- Paid Holidays
- Paid Sick-Time
- 401K Plan with Matching
- Health Insurance
- Dental Insurance
- Mentorship for Career Advancement
- Free Parking
- & Much More!
Competitive Compensation & Bonus OpportunityMentorship available for career growth, expansion of skills, and higher earning potential!