What are the responsibilities and job description for the Logistics Coordinator position at Excel Cargo Services Inc?
Job Description: The Logistics Coordinator handles customer shipments, from the planning stage to the actual movement, and performs delivery follow-up. The job addresses domestic and international shipments while ensuring import/export regulations compliance.
Responsibilities:
- Provide exceptional customer service while building relationships with new and existing customers.
- Manage all inquiries and requests promptly.
- Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.
- Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.).
- Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.
- Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage).
- Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities.
- Assist with communications to carriers when issues arise.
- Responsible for managing several on-hand reports.
- Compile and submit accurate, regular, and timely reports as requested.
- Immediately reports and documents irregularities to supervisors.
- Performs other tasks as necessary.
- Excellent verbal and written communication skills in English (required) and Spanish (required).
- Good management and organizational skills.
- Strong problem-solving skills.
- A college degree is preferred, not required.
- At least one year of Logistics or freight forwarding experience is preferred.
- At least one year of direct customer service experience.
- At least one year of experience in logistics and supply chain management software (Cargo Wise 1 preferred).
Salary : $22 - $25