What are the responsibilities and job description for the Viewer Services Representative (Full Time) position at EWTN?
Description
HOW YOU WILL IMPACT THE BIG PICTURE:
You play an important role in advancing the mission of our foundress, Mother Angelica, to our EWTN Family. The Viewer Services Representative provides an attentive, caring and positive experience to our audience through answering phone calls, e-mail, mail, and prayer offerings.
What You Will Do
HOW YOU WILL IMPACT THE BIG PICTURE:
You play an important role in advancing the mission of our foundress, Mother Angelica, to our EWTN Family. The Viewer Services Representative provides an attentive, caring and positive experience to our audience through answering phone calls, e-mail, mail, and prayer offerings.
What You Will Do
- Be the face of EWTN by answering audience questions via various forms of communication, including telephone, internet and written correspondence.
- Respond to questions relative to Friary, Marketing, Production, Programming, Radio, Theology and other areas of the Network as appropriate.
- Take prayer requests, troubleshoot orders, and process donation payments.
- Provide excellent customer service to the EWTN viewers!
- Have a passion for customer service, and at least 1-2 years of experience working in a customer service or call center environment.
- Possess excellent verbal and communication skills, ability to multi-task, and technical proficiency in MS Office and basic data entry.
- Proficient in speaking, reading and writing in the English and Spanish language including the meaning and spelling of words, and rules of composition and grammar is highly preferred.
- Demonstrate patience, kindness, and a supportive attitude that creates a positive experience for our EWTN family.
- Practicing Catholic with demonstrated knowledge of the Catholic Faith and EWTN's mission.
- Must be able to work 10:00am – 7:00pm Central Standard Time
- We offer a career with purpose! Apply your God-given talents, knowing your contributions help to advance EWTN’s mission of sharing the Gospel with the world.
- Caring environment. We value the importance of family/life balance and welcome you as an EWTN family member, not just an employee.
- Worship at work! Freedom to participate in Mass, visit the chapel for prayer or attend an annual retreat.
- Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life & Disability insurance and Retirement Savings Plan.
- 11 Paid Holidays and generous Paid Time Off program.
- Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University.
- Ability to learn alongside legacy employees while bringing new ideas to the growing team.
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