What are the responsibilities and job description for the IT Intern position at EWTN?
Description
Position Overview:
Seeking an enthusiastic and motivated Intern to join our Information Technology team in our Washington, DC office! This is your chance to gain hands-on experience as you provide technical support and assistance to our internal users. Learn about IT systems and troubleshooting, while developing your technical and social skills in a professional and faith-filled environment. Join us to grow, learn, and contribute to EWTN’s mission.
Responsibilities
Position Overview:
Seeking an enthusiastic and motivated Intern to join our Information Technology team in our Washington, DC office! This is your chance to gain hands-on experience as you provide technical support and assistance to our internal users. Learn about IT systems and troubleshooting, while developing your technical and social skills in a professional and faith-filled environment. Join us to grow, learn, and contribute to EWTN’s mission.
Responsibilities
- Provide frontline support for service requests submitted through email or phone calls from remote and onsite users.
- Install, upgrade, and troubleshoot printers, computer hardware, mobile devices, software installations and updates.
- Maintain accurate records for issues, processes, and resolutions.
- Provide exceptional customer service by offering clear and timely support to users.
- Work closely with the IT team on ongoing projects throughout the Network, such as system upgrades and equipment refreshes.
- Junior or Senior currently enrolled in a Computer Science, Information Systems, or related program (or recent graduate).
- Basic understanding of IT principles, including hardware, software, networking, and security.
- Strong problem-solving and communication skills.
- Enthusiastic about learning and gaining practical IT experience.
- Practicing Catholic preferred.
- Able to work full-time (or min. of 20 hours/week, Mon – Fri on site, for a minimum of 8 weeks, starting no earlier than late October.
- Hands-on experience in support and help desk operations.
- Mentorship from experienced IT professionals.
- Access to a wide range of technologies and tools.
- Broad exposure to the Information Technology field.
- Opportunity to work in a Christian environment and cultivate meaningful connections.