IT Desktop Engineering Intern

Description

Leidos is seeking an intern to assist our IT desktop engineering team within the Department of Justice IT Portfolio. In this portfolio, Leidos provides various IT services, engineering, and technical support for customers primarily within the Department of Justice. Support includes managed IT services, managed service desk (Tier 1), deskside support (Tier 2), workstation and server engineering and maintenance, security, managed print services, ITSM, infrastructure, Agile development, and end user support to name a few.

The IT desktop engineering team supports, manages, upgrades, and configures a variety of IT infrastructure tools necessary for our customers to successfully use the IT environment. This includes items such as packaging workstation software, building workstation images. The team manages the testing and deployment of baseline workstation patches ensuring they are deployed in a timely manner. They also provide tier 3/tier 4 support for workstation issues escalated by the Service Desk. The intern will help the team in a variety of ways, including but not limited to documenting installation steps, creating knowledge base articles, and collecting test results from users. This is an exciting opportunity to learn some of the "nuts and bolts" underpinning IT operations, and help our customers in the process.

The individual selected for this position should be pursuing a degree in a technical discipline such as engineering or computer science and should have a broad technical background. The candidate should have the ability to multitask and juggle numerous priorities and customers. Excellent written and verbal communication skills will help the intern be successful.

Location: Remote optional if approved

Primary Responsibilities:

• Assist the engineering team with application troubleshooting
• Assist the engineering team with software packaging, including testing and deployment
• Help document root causes of IT issues
• Participate in troubleshooting sessions to help resolve system issues
• Draft technical documents to help others better understand the IT environment
• Monitor system state of health and take action to resolve issues
• Other duties as assigned

Basic Qualifications:

• Currently enrolled in a degree program in Computer Science, Engineering or a related field.
• US Citizenship is required.
• Ability to obtain and maintain a public trust clearance.
• Excellent written and verbal communications skills
• Ability to multitask and function in a quick-paced environment.
• IT Skills

Preferred Qualifications:

• Past experience with ATF
• CompTIA A Certification
• Experience providing IT support for law enforcement operations.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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