What are the responsibilities and job description for the Account Manager position at Ewing Safety and Industrial Inc?
Company Description Ewing Safety and Industrial Inc. is a woman-owned and operated supply and industrial business that provides individuals and organizations with tools, consumables, safety supplies, and protective equipment to complete jobs safely and on schedule. The company serves customers from its physical locations in Illinois and New York, as well as through direct shipments from manufacturer warehouses. Ewing Safety and Industrial focuses on reliable service, safety-focused solutions, and on-time delivery to support a wide range of industrial and commercial projects. Team members work closely with customers to understand project requirements and recommend appropriate products and solutions. The company values collaboration, customer service, and a strong commitment to workplace safety.
Role Description The Account Manager is a full-time, on-site role based in Morris, IL. This role is responsible for managing existing customer accounts and developing new relationships with industrial and commercial clients. Day-to-day tasks include visiting customers within a designated territory, identifying prospective customers, handling incoming shipments go the receiving area, timely and accurate deliveries, and coordinating with deliveries with all members of the team. The Account Manager will proactively identify customer needs, recommend appropriate safety and industrial products, and follow up to ensure satisfaction and repeat business. The role also involves maintaining accurate records in the company’s systems, monitoring order status, resolving issues, and contributing to sales growth and customer retention goals.
Qualifications
- Strong customer relationship management skills, including account management, client communication, and follow-up.
- Sales and negotiation abilities with experience in identifying customer needs, presenting solutions, and closing opportunities.
- Organizational and administrative skills, such as order processing, record-keeping, and managing multiple accounts and priorities.
- General knowledge of industrial supplies, tools, and safety products, or a willingness to learn technical product details.
- Proficiency with business software and CRM or ERP systems, including email, spreadsheets, and basic data entry.
- Excellent written and verbal communication skills and a professional, customer-focused demeanor.
- Ability to work on-site in Morris, IL, collaborate with team members, and interact directly with walk-in and call-in customers.
- Previous experience in account management, inside sales, or customer service in an industrial or distribution environment preferred.
- High school diploma or equivalent required; additional education in business, sales, or a related field is a plus.