What are the responsibilities and job description for the Guest Service Associate | Overland Park, Kansas position at EWC Corporate LLC?
WHAT YOU’LL DO:
European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard™. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.
As a Guest Sales Associate, you’ll shape each guest’s experience from start to finish, delivering exceptional service in a welcoming environment. You’ll work alongside a passionate team while helping guests feel confident, radiant, and comfortable in their own skin—making a lasting impact every day.
A Day in the Life:
- Manage opening/closing procedures and ensure smooth daily operations.
- Coordinate guest flow, handle inquiries, and maintain the reservation system.
- Educate guests on services, Wax Pass benefits, products, and current promotions to drive sales.
- Manage front desk and retail areas, including restocking and organization.
- Deliver a personalized guest experience using brand standards and service techniques.
- Meet or exceed individual and center performance goals.
- Follow company policies, dress code, scheduling, and safety standards.
- Participate in training sessions, community events, and marketing initiatives.
What We’re Looking For:
- A friendly, positive, and professional attitude
- Ability to work flexible shifts, including evenings & weekends
- Sales experience is a plus—helping guests find the best products, services & packages!
- A strong team player who thrives in a fast-paced environment
- A passion for beauty and building genuine guest relationships
- Ability to lift and move items up to 25 pounds
- Ability to reach items stored at various heights
- Ability to stand and work on the floor for extended periods of time
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Day and evening shifts available, weekend availability required
- Must be at least 18 years of age or older to apply
COMPENSATION & BENEFITS:
Hourly Base Pay Additional Compensation:
- Earn commissions on packages and rebook bonuses!
- Participating in bonus contests that reward top performers.
- Your effort and enthusiasm directly impact your paycheck, the more you engage with guests and drive sales, the more you earn!
Benefits (for eligible associates):
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid Time Off that increases with tenure (including vacation, personal, and sick leave, accrued per company policy)
- Employee discounts (free waxing services 40% off retail products)
CENTER LOCATION:
7773 West 159th Street, Overland Park, Kansas 66223
HOW TO APPLY:
Apply through this posting or visit our career page:
https://waxcenter.com/pages/corporate-careers
*This role is not eligible for visa sponsorship*
European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.