Medical Front Office Specialist - part-time, weekend schedule!

The Patient Service Representative is the first and last point of contact for patients visiting the practice. This role is responsible for delivering a professional, compassionate, and efficient patient experience by managing patient check-in and check-out processes, maintaining accurate patient and insurance information, coordinating scheduling, and supporting revenue cycle workflows. The position plays a critical role in patient satisfaction, operational efficiency, and compliance.

Responsibilities

Patient Check-In

• Greet patients promptly and professionally, ensuring a welcoming and respectful environment
• Verify patient identity, insurance coverage, and eligibility
• Collect and update required documentation (insurance cards, photo ID, consent forms, HIPAA acknowledgments)
• Confirm appointment details and notify clinical staff of patient arrival
• Collect co-pays, deductibles, and outstanding balances in accordance with practice policy
• Accurately document patient information in the electronic medical record (EMR) and practice management system
  
  

Patient Check-Out

• Schedule follow-up appointments, and referrals as directed by provider/clinical staff.
• Review visit details with patients, including next steps and provider instructions
• Collect payments, post charges, and issue receipts
• Manage no shows, bumped and appointment rescheduling needs
• Provide patients with visit summaries and relevant educational materials as needed.
• Coordinate outgoing referrals as needed
  
  

Administrative & Operational Support

• Conduct outgoing calls, respond to patient inquiries, and route messages appropriately
• Maintain organized front desk operations and patient flow throughout the day
• Monitor waiting room activity and communicate delays courteously
• Ensure compliance with HIPAA, OSHA, and practice policies
  
  

Qualifications

• High school diploma or GED
• Minimum 1 year of experience in a patient or customer care role. Experience in a medical office, or healthcare front desk, preferred.
• Working knowledge of insurance verification, co-pay collection, and scheduling, preferred.
• Strong interpersonal, communication, and customer service skills
• Ability to manage multiple tasks in a fast-paced clinical environment
• Excellent communication and interpersonal skills.
• Professional, calm, and patient-focused demeanor
• High attention to detail and accuracy
• Strong organizational and time-management skills
• Discretion in handling confidential information
• Team-oriented with a proactive, service-driven mindset