Health Unit Coordinator

Job Title: Health Unit Coordinator (HUC)

Position Scope: The Health Unit Coordinator (HUC) supports the clinical and administrative operations of the community by managing resident medical documentation, scheduling, and communication between nursing staff, physicians, and residents. This role ensures resident orders, medication records, and files are maintained accurately, timely, and confidentially in compliance with Evolve Senior Living standards and state requirements. The HUC partners with the Director of Nursing, HHA staff, and community team members to support efficient office operations and quality resident care.

Reports to: Director of Nursing

FLSA Status: Non-Exempt

ABOUT US: Evolve Senior Living was founded on the premise of change. We believe the senior living industry needs to change to appropriately address the needs of tomorrow’s work force and residents. Evolve represents the notion of continuous improvement in our delivery of services for the elderly, providing a safe and dependable environment for our team members and commitment to leading the discussion on change within the senior living sector.  

ABOUT YOU: A compassionate leader who seeks an opportunity to do what you love, while touching the lives of those people we have the honor to care for and serve. An entrepreneurial spirit who is excited and motivated by the prospect of change and continuously improving the services we provide. Ability to lead, motivate, and hold people accountable.

RESPONSIBILITIES

Job Function: Resident Services

• Help process physician orders and print MD orders.
• Have staff obtain vital signs and document on orders as directed.
• Get resident ready for the visiting physician group and prepare their schedule.
• Check in medications for LPN review and order refills as needed.
• Order briefs and other supplies monthly.
• Assist the Director of Nursing with daily nursing items and keep them informed and advised of resident needs and problems as they arise.
• Print and check the monthly Medication Administration Record (MAR); check for missing initials weekly and monthly.
• Print HHA schedules daily and complete HHA scheduling biweekly with the RN.
• Confirm nursing schedules daily and go over schedules and pendant calls daily with the team.
• Bill pendant calls in the resident care system and process billing accurately.
• Make recommendations for and address the financial, social, and personal needs of residents.
• Be receptive to residents' questions, comments, complaints, and service requests, taking prompt corrective action.
• Assist with setting up appointments and transportation needs of residents.
• Take appropriate action in case of emergency.

Job Function: Office Support

• Retrieve phone messages and answer phones regularly, taking messages as needed.
• Type, as required, tenant summaries, correspondence, contracts, memos, and reports.
• Establish proper formatting techniques and grammar when typing documents.
• Assist with program or meeting arrangements for special functions.
• Maintain resident files, unit files, and appropriate documents as required by management, both monthly and yearly.
• Maintain confidentiality of all resident and community material at all times.
• Copy and fax materials as needed.

Position Contacts

• Develop good working relationships with the entire on-site staff.
• Support the Mission of Evolve Senior Living.
• Establish positive relationships with residents, guests, vendors, and surrounding community contacts.
• Actively participate in professional associations related to the job.
• Other duties as assigned.

QUALIFICATIONS

• Experience in a similar administrative support position, preferably within a senior living or healthcare setting.
• Proficiency in Windows and Microsoft Office, including Word and Excel, and accounting software.
• Must be flexible and adaptable to changing situations.
• Ability to communicate clearly, accurately, effectively, and patiently, including a courteous and helpful attitude with a keen appreciation of the public relations aspects of this position.
• Must be able to prioritize and organize work effectively and efficiently, and to type, format, and proofread correspondence, contracts, memos, and reports as required.
• Must understand and communicate using specialized medical terminology, and maintain confidentiality of all resident and community information.
• Must be punctual, with a good attendance record, and work effectively as a team member with other personnel, supervisors, and the Director of Nursing.

PHYSICAL QUALIFICATIONS:

• Walk/Stand/Sitting – must be able to continuously perform duties that incorporate walking, standing, or sitting.
• Environment Condition – must be able to perform work both inside and outside.
• Lift - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Carry - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Push - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis, may require frequently manipulating weights of 25 pounds or more.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
• Reach - may occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
• Sensory Vision – must be able to read clearly with or without corrective lenses.
• Hear - Must be able to hear telephone, audible alarms, bells, and signals related to resident safety with or without hearing devices.
• Speech/Language – must have strong command of English sufficient to read and write and interpret medical and administration information.

TEAM MEMBER ACKNOWLEDGEMENT:

This job description is intended as a summary of the primary responsibilities of, and qualifications for, this position. The job description is not intended to be inclusive of all duties an individual might be asked to perform or of all qualifications that may be required either now or in the future.

Evolve Senior Living reserves the right to revise the duties set forth in this job description at its

discretion. By signing below, I acknowledge that I have received this job description. My signature further acknowledges that I have reviewed this job description and understand that I have the individual and joint responsibility to fulfill all the essential duties listed on a consistent and ongoing basis.

By signing below, I understand that there are no oral or implied contract of employment at Evolve Senior Living and this job description does not constitute an employment contract. I also understand that my employment is at will and can be terminated with or without notice at any time at the discretion of either Evolve Senior Living or me, in accordance with applicable law.