What are the responsibilities and job description for the Client Service Coordinator (Concierge) position at Evolve Med Spa?
Evolve Med Spa is seeking a friendly, dynamic individual to join our Denville team as a part-time Concierge. In this vital role, you are the first point of contact for our clients and a representative of our brand and image. Must have exceptional customer relations skills and make each client feel special and valued. Will greet all incoming clients and manage all appointment scheduling, follow-ups, client inquiries, and special accommodations. You will ensure the reception/front area and telephones are appropriately covered, and you will work with the clinical team to manage client flow. You will support sales by providing new and existing clients with information, results, and recommendations to help them achieve their aesthetic goals. Responsibilities will include fostering and nurturing positive relationships with clients. You will initiate and foster all business development leads and referral sources. You will also help ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.
This position will report directly to the Center Manager
About Evolve Med Spa:
Evolve Med Spa is an emerging lifestyle brand. We are the trusted destination for face, body and injectable treatments, delivering the highest quality medical aesthetic services in a boutique, client-oriented environment. We are innovators in beauty, and we pride ourselves on prioritizing client experience. We accomplish this by consistently providing high-touch, personalized care to every single client. We understand that each client is unique and each client is special, and we take the time to make them feel and look their best.
In order to achieve and maintain our goals, we depend on each employee to act as an important and positive representative of Evolve Med Spa. We value integrity and open communication and expect our employees to act in a manner that exemplifies our core values.
We expect that all team members will share our core values and culture and will display:
- Accountability: Own your actions and how you represent the brand, inside and out.
- Passion: Care deeply. Bring positive energy that uplifts the team and inspires clients.
- Teamwork: Show up with respect and support. We’re stronger together.
- Impact: Let your actions align with our mission and make a real difference.
- Empathy: Listen with care. Consider others’ perspectives and how your actions affect them.
Essential functions include, but are not limited to, the following:
- Interacting with clients in a friendly and professional manner
- Checking clients in and out of their appointments, redeeming points and rewards
- Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments
- Master a basic understanding of each service offering
- Upsell new areas/services to current clients in order to hit individual monthly targets
- Maintain client confidentiality at all times
- Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc
- Assist with local marketing events as needed
- Assist with business development including outreach to local businesses or potential referral sources. Create a schedule for visiting and maintaining contact with referral sources. Nurture leads and act as primary contact to facilitate referrals
- Collecting and handling payments
- Confirmation and follow up calls/emails/messaging
- Follow up with all client’s post-treatment to review results, ensure client satisfaction and encourage them to review/recommend Evolve Med Spa
- Assist with new clinic openings as needed
- Ensure that the med spa is neat, organized and client-ready at all times including ongoing housekeeping and maintenance
- Assist with inventory management
- Other duties as assigned
Qualifications:
- Exceptional client experience skills
- 1-2 years of customer service experience, preferably in a spa or high-end retail environment
- Ability to multitask, use personal judgment, utilize strong decision-making, analytical, and follow-up skills
- Proficient with personal computers and contemporary software applications
- Exceptional interpersonal and communication skills (verbal and written), strong ability to influence and build rapport
- Strong guest service orientation
- Rapid learner with the ability to grasp concepts and protocols
- Suggestive influencing skills related to building a business
- Must maintain close attention to detail
Work Environment:
- Typical office environment routinely visited by multiple clients
- Prolonged periods of standing and sitting
- Prolonged exposure to computer screens and electronic equipment
- Lifting up to 20 pounds
Compensation:
- Hourly, $18-21 an hour, plus bonus potential, rate based on experience
- Employee discounts on products and treatments
Schedule: Your schedule will be based on the clinic's needs. Open Hours are:
Monday-Friday 10-6pm or 10-8pm and Saturdays 9-2pm This is a Part-time 20-24 hrs per week. Saturdays and evening hours may be needed.
Salary : $18 - $21