Foster Care Process Coordinator

Job Title: Foster Care Process Coordinator
FLSA Status: Exempt
Supervisor: Foster Care Programs Director
Revision: April 2025
Primary Department: FCA - Foster Care
Pay Band: $41,000-45,000

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Position Summary

This role provides key administrative support as part of the larger foster care team. The role provides support to traditional and kinship foster parents to ensure compliance with Minnesota state rule and statute. This role requires strong attention to detail, self-management, communication, and collaboration skills to manage client files, coordinate with outside providers, support clients, and uphold deadlines.

Our Agency

At EVOLVE Family Services, we fight to build a world where everyone has nurturing, permanent, and supportive familial relationships. We accomplish this by connecting youth with adults, by giving adults the tools to succeed, and by giving youth a voice in a system that has been developed from a place of oppression. We serve youth and families across Minnesota and western Wisconsin, often within and alongside the child welfare system. We serve all, regardless of race, religion, age, economic status, sexual orientation, gender identity, gender expression, or marital status. EVOLVE is an antiracist, anti-oppressive agency, and expects our workforce to hold one another accountable for continued growth. Please our standards of antiracism and anti-oppression HERE.

Core Competencies

Self-Management: Ability to regulate one’s behaviors, thoughts, and emotions in a productive way. Uses mastery of self-control to manage one’s time, workflow, and communication. Desires to produce, and effectively delivers on assigned priorities. Takes direction and moves forward in execution.

Communication: Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; communicates effectively orally and in writing.

Emotional Maturity: Demonstrates effective interpersonal skills. Pursues Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.

Collaboration: Builds rapport and relates well with others. Nurtures relationships with others. Serves as an agency and community leader; uses influence to move projects and initiatives forward. Works cohesively with people from across diverse backgrounds and working styles.

Essential Functions

1. Review and process foster care applications and referrals.

2. Create, organize, maintain, and secure client files and information to ensure compliance and completeness.

3. Work closely with family workers to support clients and track their progress through the process.

4. Complete regular file audits to ensure accuracy and completion in compliance with MN rule and statute.

5. Complete initial paperwork meetings with clients including offering in person, in home or in office meetings.

6. Provide front desk administrative support which includes strong customer service, answering agency phones and directing to appropriate staff within EVOLVE.

7. Respond to inquiries via phone and email; explain program options and services to prospective clients.

8. Facilitate informational meetings to prospective foster parents in both group and individual settings.

9. Enter client data into the agency’s database system and monitor dates for compliance with regulators.

10. Conduct all required background checks for MN families.

11. Provide administrative support regarding agency training for families.

12. Assist in facilitating foster care education sessions for clients, as well as community outreach.

13. Review families’ home studies for accuracy of information and grammatical edits.

14. Engage in supervision for case updates, consultation, challenges, needed support, and agency expectations.

15. Every 6 months, set 2 personal goals for growth in Anti-Oppressive Practice, and share progress.

16. Participate in monthly discussions or learnings about Anti-Oppressive Practice topics at team meetings.

These are intended to describe the general nature and level of work for this role. It is not an exhaustive list of all responsibilities, duties and skills required for this job. Additional functions within the same scope are expected.

Desired Characteristics/Experience

This person must be able to pass a background check and FBI clearance check. This role requires reliable transportation, a current driver’s license and insurance in good standing. Experience in administrative support or customer service desired.

Work Environment

This on-site role is for a Minnesota or Wisconsin based employee who can reliably commute to Oak Park Heights, MN. The EVOLVE workspace is open air with close proximity to other Process Coordinators. The EVOLVE office is a pet-friendly workplace. This is an on-site position, and the process coordinator is expected to be in the office at least 4 days per week. All employees are provided with a laptop to work from home, provided the employee maintains high-speed internet and cell phone service. This role requires sitting for extended periods of time at a desk, while utilizing a computer to complete work. The hours of this role typically fall between 8:30a-4:30p with some afterhours required to meet families when they need. For families that request in-home intake services, this role would be responsible for traveling to homes. EVOLVE has opportunities to work at weekend events and programs.

The Next Step

Go to www.evolveservices.org/employment to learn more about our cause, our culture, and to apply.

Job Type: Full-time

Pay: $41,000.00 - $45,000.00 per year

Benefits:

• 403(b)
• Health savings account
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Evenings as needed
• Weekends as needed

Ability to Commute:

• Stillwater, MN 55082 (Required)

Ability to Relocate:

• Stillwater, MN 55082: Relocate before starting work (Required)

Work Location: Hybrid remote in Stillwater, MN 55082

Salary : $41,000 - $45,000