Patient Recruitment Coordinator-FT

Job Title: Patient Recruitment Coordinator (bilingual Spanish required)

About Company:

Who is ERG?

ERG is a leading U.S. based, privately held, independent clinical research site company, and provider of clinical development services with an expertise in early and late-stage neuroscience drug development.  With 19 wholly owned clinical sites and 5 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. ERG has 340 in-patient beds, a large and growing database of patients suffering from mental illness, neurological disorders, sleep disorders, addictions, Acute and Chronic Pain, diabetes and other illnesses as well as normal healthy volunteers who participate in trials for the advancement of medicine.  With access to over 32 million patients/subjects and 5000 completed trials, ERG continues to grow its capabilities and expand into indications where there are tremendous unmet medical needs in the United States and globally.

Job Description:

The Patient Recruitment Coordinator is responsible for interviewing, pre-screening and setting appointment for patients’ clinical study participation. Must have the ability to analyze information provided by the potential participant to determine study participation eligibility. The Patient Recruitment Coordinator will be mentored on these protocols by the Recruitment Manager with input from the Centralized Recruitment Department, Site Director, and Principal Investigators.  Must be bilingual Spanish.

Responsibilities:

Patient Recruitment 

• Field all initial patient phone screenings and input/regularly update all patient information into the patient database to ensure the most accurate database possible.
• Run CTMS reports to assist in identifying potential patients for enrolling trials then contacting them and qualifying their interest in the trial.
• Work with the Centralized Recruitment Team on enrolling trials to develop recruitment enrollment sheets for use in screening new patients.
• Follow up with monitors and medical monitors as needed to determine if a patient fits the trial eligibility requirements.
• Coordinate with Recruitment Manager and effectively schedule new patient screening visits.
• Follow up with any patients who are scheduled more than a week out to maintain their interest in the trial and to ensure they understand the trial eligibility requirements.
• Following up on trial specific, central advertising campaign patients and scheduling them for a trial if they qualify based on pre-screening.
• Assist with the implementation of any Company Sponsored patient marketing/recruitment initiatives and community outreach initiatives such as Company participation in health fairs, community events and all activities to enhance visibility and ability to attract potential patients for current and future clinical research trial participation.

Patient Database Management 

• Become proficient in the functionality of CTMS as it relates to Site’s patient database and gain a full understanding of how new/existing patient information should be captured and updated.
• Document and maintain all Company processes for fielding and inputting new patient screenings (phone, web submission, in-person);
• Document and maintain all Company processes for, regularly updating existing patient information in CTMS.
• Document and maintain all Company processes for managing the process of generating Salesforce Reports.
• Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG’s objectives.

Education

• Demonstrate knowledge of the sites clinical research studies as well as the diagnoses and medical terminology that is involved in each study
• Responsible for understanding the protocols and exclusions and a comprehensive understanding of each trial being conducted
• Study, learns, and comply with ERG/Site standard operation procedures, other policies, practices and regulations where applicable

Skills and Qualifications:

• Education and experience
  • High School Diploma (College Degree preferred)
  • At least two-years’ experience in sales, medical or clinical research setting (patient recruiting experience strongly preferred)
• Requirements
  • Excellent communication skills (interpersonal, written, verbal)
  • Excellent persuasive/selling skills
  • Well-developed interpersonal skills and the ability to work well independently as well as with co-workers, peers, supervisors, and external patients
  • Must be professional, possess a high degree of urgency and self-motivation, and have a strong work ethic
  • Good organizational and interpersonal skills 
  • Attention to detail. 
  • Friendly, outgoing personality; maintain a positive attitude under pressure
  • Excellent Computer Skills to include Word, Excel, PowerPoint 
  • Experience with a CTMS system preferred
  • Medical Skills: Proficiency in medical terminology. Familiarity with pharmaceutical drugs preferred.