The Inn At Rancho Santa Fe - Director Operations

Join our team as Director of Operations!

Teaming up with the General Manager, the Director of Operations is the go-to leader who keeps the hotel running smoothly! You’ll keep costs in check, raise the bar on quality, and inspire your team to deliver unforgettable guest experiences. Your days will be filled with crunching numbers, reviewing business stats, and making sense of financial reports—but there’s plenty of action too! You’ll help shape winning sales and marketing strategies, making sure the hotel shines and stands out from the crowd.

Key Skills/Responsibilities

• Revenue & Marketing Leader: Oversee all hotel revenue streams and develop effective marketing and pricing strategies to maximize profitability across departments.
• Sales & Guest Experience Champion: Drive sales through relationship-building and proactive account management, while promoting hotel policies and delivering exceptional guest service.
• Financial & HR Manager: Prepare budgets, monitor financial performance, and produce reports. Lead human resources initiatives focused on employee motivation, development, and retention.
• Asset & Compliance Steward: Protect hotel assets through maintenance programs and quality reviews, ensuring compliance with all laws and company policies.
• Team Builder & Communicator: Set clear roles and goals, host regular meetings, and keep open lines of communication to drive team performance and meet corporate objectives.
• Professional Role Model: Maintain a polished, professional image, adhere to attendance guidelines, and remain flexible in taking on additional duties as needed.
  
  

Education & Experience

• Bachelor’s degree or hotel hospitality experience required; minimum 4 years of related experience or equivalent education.
• Strong leadership, communication, and customer service skills; attention to detail with planning, organization, and computer proficiency.
• Mathematical and general accounting knowledge, including budgeting, profit/loss, and variance analysis.
• Relevant certifications (e.g., Alcohol Awareness, General Manager) as required by franchise.
• Adaptable to a fast-paced environment and willing to be on call as needed.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Boldly reimagined, intentionally honored, rich with comfort. Nestled amongst San Diego’s rolling hills, citrus groves, and desert landscapes, The Inn at Rancho Santa Fe is an escape to a bygone era. Steeped in vintage luxury, rich history, and time-honored tradition, The Inn has undergone a property-wide renaissance, inviting guests to experience the charm of a simpler time and place where elegance is innate, hospitality is abundant, and the vibrant joy of a sun-soaked Southern California lifestyle is all around. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.