Service Account Assistant

Job Description

**Job Description**

Sharpcontra is seeking a detail-oriented and proactive **Service Account Assistant** to support our client service operations. This role involves assisting account managers in coordinating services, managing client communications, and ensuring seamless service delivery. The ideal candidate thrives in a structured environment and brings exceptional organizational and interpersonal skills.

**Responsibilities**

• Support service account managers in daily tasks and client coordination
• Prepare service reports, documentation, and client correspondence
• Schedule and follow up on service appointments and requests
• Monitor account performance and address client inquiries promptly
• Assist in resolving service-related issues with a focus on client satisfaction
• Maintain accurate and up-to-date records in internal systems
• Collaborate with internal departments to ensure service delivery standards
  
  

Qualifications

**Qualifications**

• Proven experience in an administrative, customer service, or account support role
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Proficiency in Microsoft Office Suite and CRM tools
• Ability to work independently and manage multiple tasks simultaneously
• High attention to detail and problem-solving skills
• Associate or Bachelor’s degree preferred
  
  

Additional Information

**Benefits**

• Competitive salary: $60,000 – $66,000 annually
• Opportunities for career growth and internal advancement
• Comprehensive training and onboarding programs
• Supportive and professional work environment
• Health, dental, and vision insurance options
• Paid time off and company holidays