Project Coordinator

Who we are:

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Hundreds of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.

What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.

We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.

EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.

Who you are:

• (Required) You have 2 years of experience using Microsoft and/or Google suite
• (Required) You have 1 years customer service experience
• You may know SQL and Mac operating systems, which is a plus!
• You build strong interpersonal relationships both with co-workers and customers
• You have strong written and verbal communication skills; this role is customer-facing
• You have good listening skills
• You have excellent time management skills and thrive under quick deadlines
• You maintain a high attention to detail
• You are able to manage multiple tasks at once and maintain priorities
• You are an analytical thinker who likes to solve problems
• You are proactive in identifying issues and escalating appropriately
  
  

How you'll contribute to the team:

• Onboard new customers and contacts to fully utilize our services through teaching of tools, processes, and product features.
• Communicate clearly and directly to our customers regarding planned projects and respond quickly to miscellaneous questions.
• Build strong cooperative relationships with our customer base to help ensure retention.
• Act as project lead for customer direct mail campaigns, including:
• Translating customer directives to other internal teams, including graphic design and production for initial project setup
• Execute implementation processes to deliver direct mail fundraising projects.
• Apply analytical skills to adapt customer-provided materials to proprietary segmentation software.
• Map customer-provided data to established internal software fields using basic coding scripts.
• Ensuring that appropriate edits are made according to customer needs
• Partnering with design and production teams to ensure projects are finished accurately and on-schedule
• Processing approvals of projects to move them into print production
• Complete organizational tasks to ensure we can work efficiently.
• Collaborate with the customer success and finance teams to facilitate contract renewals, invoicing for postage and other items; this is not a sales position.
  

Why You'll Love to Join Our Team:

We offer a comprehensive package designed to support your success, growth, and well-being.

• Compensation and Core Benefits:
• An hourly rate of $24 -$26 per hour.
• A 2.5% bonus plan based on company performance.
• We also provide robust benefits to keep you healthy and secure:
• We cover 80% of your premium for medical, dental, and vision insurance.
• We offer a 401k match of up to 3% to support your financial future.
  

Happiness & Well-Being:

Our comprehensive employee benefits and perks program provides:

• A remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues both in-person and virtually.
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.