Manager, Network Operations Center

Title: Manager, Network Operations Center

Location(s): Cleveland, OH

Summary

Are you a demonstrated leader willing and ready to jump in to support the team? Do you thrive in a fast-paced technology environment? If so, you may be the perfect candidate for the position of NOC Manager at Everstream! The NOC Manager is responsible for the day-to-day function at the Network Operations Center of Everstream which oversees the surveillance and functionality of the Everstream network. Everstream currently operates four (4) NOC’s which are located in Cleveland, OH; Lansing, MI; Detroit, MI; and Indianapolis, IN.

Primary Responsibilities

• Oversee operations of the Network Operation Center (NOC)
• Quality assurance of Network Operations
• Oversee development of Process and Procedures
• Support Safety culture and advocate safe practices; escalate as needed
• Oversee scheduling of NOC technicians, ensuring 24 x 7 x 365 shift coverage
• Perform quarterly performance reviews with assigned team members
• Mentoring and professional development of direct reports
• Review and approve timecards, PTO usage, expense reports
• Oversee the hiring, discipline and termination of NOC staff
• Other duties as required.
  
  

Familiarity With

• Everstream escalation process and procedures
• routing protocols, including RIP, OSPF, and I/EBGP
• OSI layers 1, 2, 3, and 4 switching concepts
• IP and router quality-of-service concepts
• NOC with long-haul, middle mile carrier
• network protocol concepts, including but not limited to, SDH/SONET, DS3, DS1, CWDM, DWDM, Carrier Ethernet and IP
• OSS/Inventory/Provisioning software by vendors
  
  

Job Requirements

General

• Minimum of 6 years of previous work experience in team leadership / employee development (NOC, IT or telecommunications environment preferred)
• Well versed in fiber optics and fiber optic functionality (including how they work, troubleshooting, etc.)
• Must be able to pass background check including motor vehicle report (MVR)
• Must be flexible and willing to work occasional nights, weekends and holidays (We are a 24x7x365 environment) based on business needs
• Must be available for monthly travel
• Must be able to sit for extended periods of time
• Must be proficient with Microsoft Office products (Word, Excel and Visio; PowerPoint and Project a plus)
• Ability to lift up to 50 lbs.
  
  

Leadership

• Ability to mentor, coach and support direct reports, as well as indirect reports, as needed
• Strong leadership skills and proven success managing diverse teams
• Ability to work in a professional and collaborative manner with all levels of employees
• Solid communication (written/verbal) and interpersonal skills; ability to communicate with diverse personalities across various platforms and media (in-person and virtual).
• Must be team oriented as well as able to work independently
• Must possess good reasoning abilities, sound judgment
• Must have good attention to detail and organizational skills
• Must be able to prioritize and manage multiple tasks in a fluid, fast-paced environment
  
  

Benefits

Everstream Solutions LLC offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.

Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify , a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at hr@everstream.net .