Customer Service Representative - 2nd Shift

2nd Shift Customer Service Coordinator

Are you a people person who enjoys helping others? We're seeking a 2nd Shift - Customer Service Coordinator to support customers after the sale by answering questions, scheduling service appointments, and ensuring every request is handled accurately and efficiently. This is an excellent entry-level opportunity with a stable schedule, great benefits, and room for growth.

Pay: $17/hr

Schedule 2nd Shift -Evenings & Weekends

Shifts: 10am-7pm, 11am-8pm, 1pm-10pm

• Wednesday-Sunday
• Tuesday-Saturday
• Sunday-Thursday
• *Not required to work both weekend days.

Responsibilities:

• Answer customer calls and emails regarding service requests and general inquiries
• Schedule appointments and coordinate with technicians and service teams
• Review service paperwork and work orders for accuracy
• Document customer interactions and updates in company systems
• Communicate with customers and internal departments to ensure timely service
• Escalate issues when needed to ensure customer satisfaction

Qualifications:

• High school diploma or GED
• Customer-facing experience preferred
• Strong communication and organizational skills
• Comfortable using Microsoft Office and computer systems
• Ability to multitask and work in a fast-paced environment
• Call center or scheduling experience is a plus

Benefits:

• Full Benefits Package
• 401(k) matching
• Health insurance
• Vision insurance
• Dental insurance
• Entry-Level Opportunity with Growth Potential

If you enjoy providing excellent customer service and working in a team-oriented environment, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)