Consultant, Business Change Support (Hybrid Schedule)

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).



Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change



The Consultant is a member of the Business Change Support team supporting Customer Care with planning, developing, and implementing technical solutions. The Business Change Support team is responsible for working with Customer Care, IT and various stakeholders to ensure smooth, defect free and timely delivery of Customer Group projects, enhancements as well as providing support and communication with resolving system issues.  With some direction, responsible for assisting with implementation and delivery of resolutions for system support and enhancement capabilities to current backend systems that directly impact critical business goals including company targets and customer satisfaction.
This role will be supporting the Omni system.


Essential Functions: 

• Supports system capabilities to deliver enhancements and bug fixes.
• Assist with development of technical specifications, test plans and implementation plans for system/processes and projects
• Responsible for the support of lower system test regions
• Reviews and provides recommendations regarding design and development changes or upgrades related to regulatory requests, rate changes and business requests.
• Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Care Operations
• Develops and runs data requests from existing systems, data marts and data warehouses.
• Collaborates with IT and business partners to enhance IT systems to make business practices more efficient and economical.
• Supports the development process and product lifecycle by developing User Acceptance Test strategies and participating in the User Acceptance Testing, including bill messages.
• Supports both the business and technical understanding of the customer experience, back-end technologies/capabilities, and business operations.
• Aids various Customer Care training functions for developing instruction/training.
• Works collaboratively with business and all support partners to drive cross functional alignment.
• Handles miscellaneous request as needed (i.e., security requests)
  
  
  

Qualifications

Technical Knowledge/Skill:

• Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources.
• Foundational knowledge of rates, billing, metering, and data files
• Demonstrated aptitude for IT systems and databases.
• Customer-first orientation and strong passion for delivering quality tools, information, and content in service to consumer needs.
• Must possess initiative to think several steps ahead in and anticipate needs of customers and employees.
• Be comfortable bringing new ideas to the team that align with Eversource, growth and vision.
• Desire to work collaboratively and experienced in driving projects to completion.
  
  

Education:  

• Bachelor’s degree or equivalent experience / business / utility experience in related discipline is required.             
  
  

Experience:   

• Three (3) plus years related work experience preferably working with IT systems, analytical models, or project management.
• Omni experience preferred.
  
  
  
  

 




Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$85,610.00-$95,120.00

Worker Type:
Regular

Number of Openings:
1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor