What are the responsibilities and job description for the Associate Product Operations position at Everlywell?
Getting a lab test used to mean taking time off work, sitting in a waiting room, and hoping your doctor ordered the right thing. We changed that.
Everlywell pioneered at-home lab testing and has since expanded into in-person diagnostics, telehealth, and AI-powered health guidance. We've helped millions of people understand their health on their own terms — from hormone levels to heart health to food sensitivities to sexual health. And we're just getting started.
Today, we power diagnostics for consumers, major health plans, and enterprise partners. Our platform handles everything from test fulfillment to clinical review to results delivery — and increasingly, uses AI to help people figure out what to test and what to do next.
We're a product-driven company solving real problems in a deeply broken system. If you want to build things that matter, at a company that ships fast and reaches millions, keep reading.
Product Ops is the connective tissue that keeps our product organization running. You'll work directly with the Director of Product to coordinate across five platform teams, keep JIRA clean, track cross-functional dependencies, and ensure nothing falls through the cracks.
This is an operational role, not a traditional PM path. You'll be the person who makes sure the machine works — tracking commitments, surfacing blockers, coordinating launches, and keeping stakeholders informed. If you love systems, organization, and making teams more effective, this is your job.
- JIRA hygiene — tickets are groomed, labeled, and tracked
- Cross-platform coordination — dependencies are visible, handoffs are clean
- Launch coordination — GTM checklists, stakeholder alignment, nothing gets missed
- Reporting — status updates, dashboards, leadership visibilityProcess improvement — identifying friction and fixing it
- High leverage: you'll make five teams more effective
- Visibility: you'll work directly with the Director of Product and cross-functional leadership
- Impact: launches will go smoother, teams will move faster because of your work
- Growth: strong foundation for product ops, program management, or product management paths
- Establish JIRA standards and hygiene practices across all platform teams
- Own launch coordination for multiple cross-functional initiatives
- Build reporting and dashboards that leadership actually uses
- Become the person teams rely on to know what's happening across the org
- Identify and fix at least two operational pain points that slow teams down
- 2-3 years in product operations, program management, project management, or a similar coordination role
- Strong JIRA skills — you know your way around epics, sprints, workflows, and reporting
- Excellent organizational skills — you track dozens of threads without dropping any
- Clear written communication — status updates, process docs, stakeholder emails
- Comfort working across teams — you can build relationships with engineering, design, clinical, marketing
- Bias toward action — you fix problems, not just flag them
- Experience in healthcare, healthtech, or regulated industries
- Exposure to product management workflows and terminology
- Background with other project tools (Asana, Monday, Notion, Confluence)
- Data skills — SQL, spreadsheets, dashboard building
- Startup or scale-up experience where you wore multiple hats
- You find satisfaction in making things run smoothly
- You're detail-oriented but can prioritize what matters
- You're proactive — you spot gaps before they become problems
- You like being the person who knows what's going on
- You're excited about healthcare, not just looking for any ops role