Manager, Workforce Management/Operations

Everlywell's mission is to transform lives with modern, diagnostics-driven care, and we believe that the future of healthcare is meeting people where they are. Headquartered in Austin, Texas, Everly Health is the parent company to Everlywell, Everly Health Solutions, Everly Diagnostics, PWN Health, and Natalist. We've set a new standard of people-focused, diagnostic-driven care that puts patients at the center of their own health journey.

Our infrastructure guides the full testing experience with the support of a national clinician network that's composed of hundreds of physicians, nurses, genetic counselors, PharmDs, and member care specialists. Our solutions make world-class virtual care more attainable with rigorous clinical protocols and best-in-class science to tackle some of the healthcare industry's biggest problems.

We are a digital health company pioneering the next generation of biomarker intelligence—combining technology with human insight to deliver personalized, actionable health answers. We transform complex data into life-changing awareness —seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health results, transforming care for 60 million people and powering hundreds of enterprise partners.

We’re looking for an experienced Manager of Workforce Management to lead enterprise-wide staffing, including strategy and optimization, across our growing organization.

This role will own forecasting, capacity planning, resource optimization, and relationships with staffing agencies and partners, across multiple operational areas — including Customer Experience (CX), Care Team/Patient Operations, Telehealth (Medical Assistants, Genetic Counselors, Registered Nurses, Nurse Practitioners, and Physicians), Supply Chain/Manufacturing, and Laboratory Operations.

You’ll build and oversee a centralized workforce management function that ensures the organization meets service-level expectations efficiently, with the right mix of internal employees, contractors, and external vendors to match business demand while being prudent with cost.

The ideal candidate is a systems thinker who thrives in data-driven environments, has scaled and managed complex, multi-dimensional, workforces, and is passionate about optimizing staffing to support great service and sustainable growth.

The main components of this role include both strategic leadership and tactical execution across:

Strategic Workforce Planning

Contractor and Vendor Management

Operational Excellence

Optimization & Continuous Improvement

• Strategic Workforce Planning Design and lead a unified workforce management strategy across multiple departments and work types (clinical, operational, and production).
• Forecast short- and long-term staffing needs across all operational areas based on demand trends, SLAs, productivity metrics, and business priorities.
• Develop dynamic models that balance labor efficiency with service quality and compliance.
• Collaborate with department leaders, Finance, and People Operations to align headcount, labor budgets, and forecasting assumptions.
• Contractor and Vendor Management
• Build and oversee a framework for engaging, managing, and optimizing contract and agency-based talent with agencies and partners.
• Partner with Procurement and Legal to negotiate vendor agreements, pricing, and SLAs that align with operational and financial goals.
• Maintain visibility into contractor utilization, cost, and performance — identifying opportunities to consolidate, right-size, or improve efficiency.
• Drive consistent governance and reporting across all third-party workforce engagements.
• Operational ExcellenceEstablish and lead a centralized workforce analytics and scheduling function to provide ongoing insights into capacity, productivity, and utilization.
• Ensure proactive staffing to meet SLAs while minimizing overtime, idle capacity, and overstaffing.
• Develop standardized playbooks, dashboards, and workflows for workforce planning across departments.
• Implement scalable systems and tools to track real-time staffing and demand signals.
• Optimization & Continuous ImprovementLeverage data and modeling to continuously refine workforce mix (FTE vs. contractor vs. vendor) and coverage strategy.
• Identify automation, technology, and process improvement opportunities to improve staffing accuracy and responsiveness.
• Support department leaders in designing flexible staffing models that can scale up or down based on seasonality and program growth.
• Lead ongoing performance reviews and forecasting updates to anticipate business shifts.

• Bachelor’s Degree or equivalent work experience
• 8 years of applicable professional experience
• Strong analytical skills with the ability to use data for forecasting, workforce planning, and process improvement
• Familiarity with workforce management systems and data dashboarding/analytics tools
• Experience leveraging data analytics platforms (e.g., Looker) to inform decision-making and operational strategy
• Familiarity with emerging automation and AI-enabled workforce tools
• Familiarity with regulatory and accreditation standards such as NCQA, URAC, CMS, and HIPAADemonstrated ability to lead teams through organizational change, program launches, and periods of rapid growth
• Ability to inspire strong execution and promote excellence across teams
• Ability to manage multiple priorities and respond in a timely manner to inquiries
• Ability to execute under accelerated timeframes and quickly adapt to change in priorities
• Excellent interpersonal and communication skillsStrong organizational, time, and project management skills
• Ability to adapt to using new tools and applications, such as Jira, Slack, and Google Docs, Sheets, and Slides attention to detail