Bilingual Medical Assistant

JOB DESCRIPTION

JOB TITLE: Bilingual Medical Assistant

EMPLOYER: North Houston Family Medicine

DEPARTMENT: NHFM Humble Clinic

SUMMARY: Provides assistance with various healthcare services following established policies and protocols including but not limited to obtaining specimens, conducting routine lab studies, and assisting with administrative functions.

DUTIES AND RESPONSIBILITIES:

• Greets, receives, and prepares patients for appointments/procedures; conducts interviews with patients, measures vital signs, and records information.
• Performs routine laboratory/radiology tests on patients as provided by established protocol.
• Maintains nursing stations and examination areas in a manner consistent with
• OSHA standards and Universal Precautions procedures.
• Maintains inventory of medical supplies and materials.
• Receives and screens telephone calls.
• Schedules patient appointments.
• Coordinates patient flow.
• Maintains office/department and patient records.
• Prepares timely, legible, and complete documentation of all patient care as provided by law, regulation, and established policy
• Participates in quality improvement and utilization review activities.
• Participates in continuing education to continually improve skills and abilities and stay abreast of current technologies/practices.
• Applies safety principles as identified by established policy.
• Ensures compliance with legal issues including but not limited to patient confidentiality and risk management; ensures compliance with JCAHO, federal, state, and local regulations.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
• Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality.
• Performs other related duties as assigned by management.
• QUALIFICATIONS:
• High school diploma or equivalent.
• Ability to read/write/speak Spanish.
• Completion of formal training program as nursing/medical assistant and/or comparable experience in clinical setting.
• Must possess current CPR certification.
• Knowledge of medical terminology.
• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Ability to understand and adhere to established policies, procedures, and protocols.
• Strong charting/documentation skills.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgement with the ability to make timely and sound decisions
• Bilingual skills a plus.

COMPETENCIES:

• Customer Service--Manages difficult or emotional customer situations;
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;
• Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively in Spanish and
• English; Edits work for spelling and grammar; Varies writing style to meet needs;Presents numerical data effectively; Able to read and interpret written information in Spanish and English.