What are the responsibilities and job description for the IT Support Technician position at EVERIDGE?
Are you the go-to tech whiz among your friends and family? Do you enjoy unraveling technical puzzles and making technology work seamlessly for others? Join our team as an IT Support Technician and embark on a rewarding journey of providing vital technical support to our valued users. Your expertise will be at the heart of ensuring our users have a trouble-free experience with our IT systems and services.
KEY RESPONSIBILITIES and TASKS:
- Be the friendly face and voice of our support team, offering timely and empathetic help to our users through phone, email, chat, or in-person interactions.
- Master the art of managing support tickets, ensuring efficient tracking, task prioritization, and timely resolution, all while keeping meticulous records.
- Assist users with password resets and account management while maintaining the highest security standards.
- Dive headfirst into technical challenges, diagnosing and resolving hardware, software, and network issues to keep our users up and running smoothly.
- Offer training and guidance to our users on how to use software and hardware efficiently.
- Contribute to our knowledge base by documenting common issues, crafting helpful troubleshooting guides, and sharing solutions, empowering our users to help themselves when needed.
- Escalate complex or unresolved issues to higher-level support or development.
- Develop a deep understanding of the Everidge IT systems and services to provide accurate information and assistance to users.
SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:
- 1 to 3 years of experience with desktop support, customer service, network, and telephony support
- Excellent written and verbal communication skills.
- Strong Windows Operating System, hardware, and networking fundamentals.
- Active Directory Experience: managing user accounts, security groups, and permissions.
- Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc)
- Knowledge of Asset Management.
- Basic understanding of LAN, VPN and WAN networks.
- Proficient in the Microsoft 365 suite and Azure AD.
- Must be able to stand, kneel, and crawl under desks to set up workstations.
- Must be able to unbox, lift, move, carry from 25 - 40 lbs.
- Dynamics AX, Hyper-V or NetApp experience is a plus.
EDUCATION/EXPERIENCE:
- Associate degree in computer science or a related field OR at least 2 years of relevant experience in IT support or a similar role.
Salary : $25 - $29