What are the responsibilities and job description for the Patient Care Manager RN position at EverHeart Hospice?
Location: Western & Central Ohio
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Hours: Full-time (40/week)
Administrator on Call Rotation
Summary of Position: The Patient Care Manager (RN) provides clinical leadership and oversight for the Admissions Department and serves as a clinical resource to admissions staff. This role also manages the Palliative Care Program and supports the development of additional value-added clinical programs.
Key Responsibilities
- Lead and oversee the Intake and Admissions Department to ensure timely, complete referrals.
- Monitor admissions outcomes, including non-admissions and reporting of reason codes.
- Maintain the Palliative Care Program, ensuring quality care delivery, timely completion of services, and accurate billing.
- Collaborate with leadership and interdisciplinary teams to develop and implement value-added programs.
- Assist with developing and implementing policies and procedures for Admissions and Palliative Care.
- Manage departmental budgets and monitor expenses.
- Build, lead, and maintain effective clinical teams; evaluate staff productivity and competency.
- Provide clinical leadership in symptom management and overall patient care.
- Collaborate with the Medical Director and physicians regarding admissions, re-certifications, and care planning.
- Participate in Interdisciplinary Team (IDT) meetings and patient Plan of Care reviews.
- Monitor quality of care and documentation compliance across all care settings.
- Support regulatory surveys, audits, and payer documentation requests.
- Conduct supervisory visits and participate in patient visits as needed.
- Participate in administrative on-call rotation, including evenings and weekends.
- Complete required documentation and perform other duties as assigned.
Pay & Benefits
- Medical, dental, and vision eligibility 1st of the month following hire
- Employer-sponsored direct care program: full-time employees receive free covered medical visits with no deductibles, copays, or out-of-pocket costs (coverage varies by visit type/service)
- 30 paid days off per year (PTO, sick time, and holidays)
- 401(k) eligibility 1st of the month following hire
- Employer-paid short-term disability
- Tuition reimbursement
- Mileage & cell phone reimbursement
- Monthly employee recognition events
- PayActiv —early access to earned wages
- PSLF-qualified employer
- $200 initial clothing allowance for full-time positions
Qualifications
- Current Ohio RN license
- Minimum 3 years hospice experience (Med/Surg, Oncology, or Community Health also considered)
- Valid driver’s license and reliable transportation
- Strong communication and time management skills
- Minimum of one year of management experience