Field Service Manager

Field Service Manager (Eastern Region)

York, Pennsylvania

$120,000 - $160,000 Bonuses Progression Department Growth

Global Leader in Industrial Engineering Solutions | Exceptional Benefits | Career Growth

Join a global powerhouse in engineering solutions that has been innovating since the 19th century, serving industries such as food & beverage, pharmaceuticals, dairy, and beyond. With more than 18,000 employees worldwide and a long-established U.S. presence, this is a company that blends the heritage of a well-established market leader with the forward-thinking mindset of a true innovator.

The Opportunity – Senior Manager of Field Service

This role leads the Field Service operations for the Eastern Region, with responsibility for both performance and profitability. You’ll guide a skilled team of field service technicians, troubleshooters, vibration analysts, and reliability specialists—ensuring customer satisfaction while driving revenue growth.

Here, careers aren’t just built—they last. Employees enjoy an average tenure of 5–11 years thanks to a strong culture, exceptional growth opportunities, and unwavering support.

Why You’ll Love This Role

• Start strong: Medical, dental, and vision coverage begins day one
• Recharge & refresh: 12 paid holidays (including a floating holiday) plus 136 hours PTO
• Plan ahead: 7% employer 401(k) match for faster retirement savings growth
• Keep learning: Tuition reimbursement for education or skills development
• Live well: Wellness incentive program that rewards healthy habits
• Get support: Confidential Employee Assistance Program for personal & professional needs
• Save smart: Flexible Health Savings & Spending Accounts

Key Responsibilities

• Oversee sales budget and achieve gross margin goals
• Manage and develop technical teams, coordinators, and support staff
• Conduct client visits to strengthen relationships and uncover service opportunities
• Evaluate field service reports, identify improvements, and ensure quality standards
• Prepare and manage departmental budgets and forecasts
• Provide solutions for equipment performance and warranty issues
• Review and approve timesheets, service tickets, and expense reports
• Lead scheduling, service order management, and service agreement execution
• Quote and manage compressor repairs, rebuilds, and “chem-skid” start-ups (domestic & international)
• Partner with R&D on compressor projects and problem-solving initiatives
• Develop streamlined troubleshooting processes and standardized service pricing
• Administer service policies and bulletins, minimizing warranty costs
• Coach, train, and motivate team members while identifying areas for growth
• Oversee collections on overdue accounts

What You Bring

• Bachelor’s degree in engineering or a related technical field
• 3 years in industrial refrigeration
• 3 years in sales and business development
• 5 years in business leadership
• Remote field service management experience strongly preferred
• Exceptional communication, leadership, and customer service skills
• Strong organizational, time management, and problem-solving abilities
• Proficiency in Microsoft Office Suite