What are the responsibilities and job description for the Manager, Collections position at Evergreen Residential?
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent ("BTR") sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!
We are seeking to add an experienced Property management professional to our team to manage the collections team & process. In this highly visible and dynamic position, you will be responsible for leading the collections function, overseeing team performance, compliance, and day-to-day rent recovery activities. The role balances firm collection practices with empathy, ensuring compliance with FDCPA and housing regulations, while driving strategies to reduce delinquency, improve recovery, and deliver a respectful resident experience.
This is an office-based position in Charlotte, NC, and requires in-office attendance five days a week, Monday through Friday.
The Role: This position includes, but is not limited to, the following responsibilities:
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!
We are seeking to add an experienced Property management professional to our team to manage the collections team & process. In this highly visible and dynamic position, you will be responsible for leading the collections function, overseeing team performance, compliance, and day-to-day rent recovery activities. The role balances firm collection practices with empathy, ensuring compliance with FDCPA and housing regulations, while driving strategies to reduce delinquency, improve recovery, and deliver a respectful resident experience.
This is an office-based position in Charlotte, NC, and requires in-office attendance five days a week, Monday through Friday.
The Role: This position includes, but is not limited to, the following responsibilities:
- Team Leadership & Oversight
- Recruit, train, and manage Collections Specialists to achieve collection targets.
- Provide coaching, performance management, and ongoing training to strengthen team effectiveness.
- Develop and monitor team schedules to ensure consistent coverage and timely follow-up.
- Collections Operations
- Oversee day-to-day rent collection activities, including payment reminders, delinquency notices, repayment plans, and escalations.
- Ensure compliance with Fair Debt Collection Practices Act (FDCPA), Fair Housing laws, and all state/local regulations.
- Partner with Property Management and Customer Service teams to resolve resident billing concerns and disputes.
- Maintain accurate and detailed records of all resident interactions, payment arrangements, and collection activities.
- Resident Experience & Compliance
- Balance firm collection practices with a respectful, empathetic approach to residents.
- Ensure all collection communications are professional, timely, and legally compliant.
- Provide guidance on financial hardship requests, repayment options, and payment assistance resources where applicable.
- Reporting & Analysis
- Monitor portfolio delinquency, bad debt, and recovery metrics; develop strategies to reduce delinquency rates.
- Prepare and deliver regular reports to leadership on collection performance, trends, and risks.
- Analyze resident payment behavior and recommend policy or process adjustments to improve results.
- Other Duties as assigned by leadership.
- Bachelor's degree in business, accounting, or a related field (preferred)
- 5 years of collections or accounts receivable experience, with 2 years in a supervisory role
- Experience in single-family rentals is strongly preferred; multifamily experience considered
- Strong knowledge of FDCPA, Fair Housing laws, lease compliance, and state/local move-out accounting regulations
- Strong leadership and team management capabilities
- Proficiency in property management software (Yardi, RealPage, AppFolio, etc.), collection tools, and the Microsoft Office Suite
- Proven conflict resolution and organizational skills, with good negotiation skills
- Key Competencies
- Detail-oriented and highly organized.
- Ability to manage sensitive resident interactions with professionalism and empathy
- Excellent communication skills, both verbal and written
- Results-driven with a focus on reducing delinquency and improving recovery.
- Process oriented and highly organized – can effectively manage multiple priorities in a fast-paced environment
- Analytical thinking and problem-solving skills - able to think outside the box
- Adaptability in a highly dynamic working environment, demonstrating a strong work ethic.
- Able to efficiently manage large volumes of transactional data
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
