What are the responsibilities and job description for the Resident Liaison position at Evergreen Real Estate Group?

Establish relationship with local service providers.
Develop liaisons with community agencies to help link residents to services needed.
If a resident requires a level of care not available through community services, liaison will assist resident to identify options.
Assist residents with navigating local service provider and agency network.
Quarterly updates of services provided to Owner and Director of Social Services including calendar of events and noting resident attendance.
Work with ERES to set up educational programs and relevant programs.
Form an activity committee among residents and interested parties.
Report suspected abuse to proper agencies.
Create and educate residents on services available by sharing “Community Resource Manual”.
Maintain resident files in secure area to ensure confidentiality.
Creates and distributes monthly property newsletter.
Demonstrates sensitivity and responsiveness to cultural differences within the resident population. Maintains resident confidentiality.
Reports all instances of abuse or neglect and takes proactive steps to protect residents.
Participates in overall planning for activities at the property.
Obtain needed items for residents through agencies.
Assists resident in securing needed items in their homes.

Additional services- case by case basis and only with consent of Owner

Provide training to property management staff on identifying and working with specific types of physical or mental disabling conditions, applicable fair housing rules, etc.
With resident approval, conduct an in-depth assessment and create “Case Management Plan”.
Cooperate in appropriate legal proceedings when necessary/Coordinates with hospital staff regarding discharges planning for residents returning to their apartments.
Identifies education and health programs to enhance the residents’ quality of life.

Qualifications

Must be able to effectively communicate with a diverse population and group of personalities.
Understanding of social service funding, eligibility and access to community services
Understanding of the neighborhood and available services
Excellent interpersonal relationship skills
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Education (Desired): Bachelor’s Degree or Associates Degree in Social Work, Counseling, other social science major.
Previous experience as a Social Service Coordinator or Resident Liaison
Access to reliable transportation
The employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.

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Resident Liaison