Service Coordinator - HVAC

Service Coordinator - HVAC

Service Coordinator - HVAC

Position Overview
We are seeking a detail-oriented Service Coordinator to support our HVAC service operations. The Service Coordinator will manage technician scheduling and dispatch, maintain clear communication with customers and technicians, and support financial processes such as cost tracking and reconciliation. This role supports efficient field operations, accurate billing, and timely customer issue resolution to maintain service quality and profitability.

Key Responsibilities

• Schedule and dispatch HVAC service technicians based on priority, skill set, and geographic efficiency.
• Serve as primary contact for customers to confirm appointments, provide updates, and manage expectations.
• Create, review, and close work orders in the service management system; ensure accurate job details and documentation.
• Estimate and track job costs, prepare service job sheets, and assist in reconciliation of labor and material costs.
• Support accounts receivable by preparing invoices, following up on outstanding payments, and resolving billing discrepancies.
• Coordinate parts and material requests with warehouse or vendors to minimize technician downtime.
• Monitor technician progress, adjust schedules as needed, and escalate delays or issues to the Service Manager.
• Maintain accurate records of service activity, customer interactions, and financial transactions for reporting and audit purposes.
• Enforce safety and compliance protocols by ensuring technicians have required certifications and job-specific information prior to dispatch.
• Identify opportunities to improve scheduling efficiency, reduce costs, and enhance customer satisfaction.

Qualifications

• 3 years' experience in HVAC service coordination, dispatch, or related role; experience in a field service environment preferred.
• Familiarity with HVAC systems, terminology, and common service needs.
• Proven experience with scheduling/dispatch software and work order management systems.
• Experience with cost tracking, job cost reconciliation, invoicing, and basic accounts receivable processes.
• Strong verbal and written communication skills and a customer-service-oriented approach.
• Excellent organizational and time-management skills, with the ability to prioritize competing demands.
• Proficiency with Microsoft Office (Excel, Outlook) and comfortable learning new software tools.

Benefits

• Health/Vision/Dental Insurance
• Short-term and Long-term Disability
• 401(k) with Profit-Sharing
• PTO/Sick Leave
• Holidays Off
• Student Loan Rebate Opportunities
• Continued Education Provided
• For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 09/11/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

Salary

$60000 - $85000 USD per year

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