What are the responsibilities and job description for the Customer Service Representative position at Everest Snow Management?
We’re looking for a highly motivated, personable, and outgoing Customer Service Representative to join our Snow Division. This is a full-time, permanent position offering a dynamic, year-round role.
During the off-season, your primary focus will be lead generation, sourcing new clients, and helping grow our business. In the winter season, you’ll shift into a customer support role, assisting clients with service requests, coordinating schedules, and ensuring a high level of customer satisfaction.
If you enjoy building relationships, staying organized, and working in a fast-paced, seasonal environment, we’d love to hear from you.
Compensation:$19 - $21 hourly
Responsibilities:- Conduct high-volume outbound cold calls to prospective clients to generate new business opportunities
- Actively prospect and pursue new business opportunities by identifying leads
- Meet or exceed daily/weekly call and lead generation targets
- Deliver exceptional customer service by responding promptly to client inquiries, concerns, and service requests
- Act as the primary point of contact for clients during the snow season, ensuring clear and timely communication
- Resolve customer issues efficiently and professionally, turning challenges into positive experiences
- Overcome objections and handle rejection with a positive, results-driven attitude
- No prior experience required – we will train the right candidate
- Comfortable making high-volume outbound calls and handling rejection
- Reliable and dependable with a strong work ethic
- Goal-oriented mindset with the ability to meet or exceed targets
- Positive attitude and willingness to learn
With over 30 years of experience, Everest Snow Management has proudly served commercial properties throughout Chicagoland and Northwest Indiana. We specialize in reliable, efficient, and professional snow and ice removal services, helping businesses maintain safe and accessible environments throughout the winter season. We strive for quality service, responsiveness, and building long term client relationships.
Even though we are actively expanding the Everest Snow Management office and team, we maintain a family feel environment that everyone loves.
Salary : $19 - $21