Operations Manager

Status: Full Time

Company: Evening Entertainment Group (“EEG”)

Location: Backyard Gilbert, Gilbert, AZ

About Us: At EEG, we take pride in creating memorable experiences for our guests. We are a leading player in the hospitality industry, dedicated to providing exceptional service and ensuring our team members are at the heart of our success. As we continue to expand our presence in the industry, we are seeking a passionate and talented Operations Manager to join our team.

Summary: As the Operations Manager at Backyard Gilbert, you will play a vital role in both maintaining a positive and productive work environment for our team, while upholding the highest standard of guest experience and service at Backyard Gilbert.

The ideal candidate will have a strong background in hospitality management, a proven track record of leadership, and a passion for delivering outstanding guest experiences. As the Operations Manager you will be in a pivotal role ensuring the success of our establishments, overseeing operations and leading a team dedicated to excellence. This position is responsible for assisting the entire Operations Team by managing the day-by-day activities pertaining to table & cocktail service, bar, and food service; ensuring that the venue is functioning at its maximum potential with smooth and efficient guest service. 

Duties and Responsibilities:

• Practice, support, and promote the Backyard Gilbert “EEG” company-wide culture and demonstrate Backyard Gilberte’s service standards at all times.
• Create a work culture that promotes teamwork, performance feedback, recognition, mutual respect, and Team Member growth & satisfaction.
• Assist in the implementation of all directives, training programs, menus, and work schedules.
• Show a continuous presence on the floor during operating hours; guide and assist Team Members in all aspects related to operations to ensure solid business practices produce quality results.
• Monitor business demands throughout operations and assess staffing levels.
• Generate daily venue reports.
• Post daily Team Member duties and side work assignments.
• Keep an open line of communication with the entire Operations Team, respond to all communication platforms (email, text, radio, etc.) in a timely manner.
• Assist Senior Management with administrative and HR related duties.
• Have a working knowledge of the ‘POS’ Point of Sales system functionality, ordering, and check handling policies.
• Have an in-depth understanding of all company and departmental policies, procedures, and SOPs.
• Establish guidelines for proper staffing to maximize efficiency and minimize labor costs, while supporting commitment to service excellence.
• Promote and follow all local and government regulatory agency guidelines, such as OSHA, County Health, etc.  

Qualifications:

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Working knowledge of the hospitality industry.
• Basic computer skills including, but not limited to, Microsoft Office (Word/Excel/Outlook/PowerPoint), and other ticketing systems.
• Ability to operate the inventory and ordering systems.
• Ability to operate the scheduling, payroll, and timekeeping systems.
• Must be an extremely organized self-starter with strong leadership skills and have the ability to plan and follow projects through to completion in a timely, efficient and cost-effective manner.  Must have ability to take directions, multi-task, and meet deadlines.
• Must have flexibility to work varying schedules based upon business demands, special events and banquets; including weekends and holidays.

Why EEG? 

• Competitive salary and benefits package.  
• Opportunity to play an integral role in a dynamic and growing team within the hospitality space. 
• Embrace a culture of teamwork, dedication, and excellence in service.

Evening Entertainment Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic provided by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.