Guest Service Representative

Overview
At Courtyard, we share our guests' passion for never settling and always moving forward. Our associates provide the highest quality hotel experience that enables our guests to pursue their passions—whether they are working, living, or traveling. As a member of our team, you will champion our brand’s core values by delivering exceptional, personalized service, maintaining high operational standards, and fostering a welcoming environment for both guests and fellow associates.

Full-time available, All Shifts (24/7 Desk)

Responsibilities:

• Greet and check in guests in a friendly and efficient manner
• Answer phone calls and respond to guest inquiries
• Handle guest requests and resolve any issues promptly
• Uphold the standards of hospitality and company procedures
• Maintain a clean and organized front desk area
• Work all scheduled shifts - Must be able to work weekends
• Willing to cross-train with other departments
• Assist with other duties as needed

Requirements:

• High school diploma or equivalent
• Previous customer service experience preferred
• genuine passion for hospitality and helping people
• Team-oriented individual
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and other computer programs

Benefits:

• Paid time off
• Medical, Dental, Vision
• 401(k) and Match
• Employee Discounts
• Hotel Discounts at SIster Properties

This role is ideal for motivated individuals eager to thrive in a fast-paced retail environment while delivering top-tier guest experiences. We are committed to providing paid opportunities that support your growth and success!

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $18