Front Desk Representative - Patient Registration/Patient Service

• Supports the Mission, Values and Vision of Evara Health
• Is accountable to ensure patient rights and ensures an environment that promotes the privacy, dignity and well-being of all patients in a safe, secure environment
• Supports, cooperates with, and implements specific procedures and programs for:

• Supports and participates in common teamwork:

• Provides excellent customer/patient services in person/phones. Demonstrates consistent application of outstanding customer service skills

• Timely pre-registration and registration of all patients, which includes obtaining all demographic, financial, identification, and insurance documentation
• Generates insurance verification and follows up with patient, if necessary
• Utilizes eligibility systems, on-line websites, or phone calls to determine insurance benefits and precertification requirements
• Enters pertinent insurance information into the EHR system
• Assists patients with payment arrangements and in coordination with the Medicaid Eligibility Staff, assists patient with financial applications
• Contacts patient employer, if necessary, for verification of employment, premium status, babies being added to policies
• Completes financial analysis, collects and scans proof of income, opens the case, opens and approves the tracker, and approves the case
• Follows up with patients for necessary signatures if they were not obtained at time of pre-registration
• Provides estimates to patients and/or physicians as requested
• Demonstrates cash handling skills, follows all guidelines set forth in the Cash Handling policy; ability to accurately and timely balance the daily journal
• Makes appointments for patients per established protocols; assists patients/clients with forms
• Works collaboratively with all care team members in support of direct patient services, exhibiting flexibility and a “can do” attitude
• Serves as a point of contact with other internal and external departments, with the goal of fostering an environment which promotes patient comfort and trust
• Organizes workflow, keeping workspace clean and always professional
• Adheres to all Front Desk Standards, with an emphasis on achieving all quality measures supportive of the Patient Centered Medical Home model
• Demonstrates consistent application of outstanding customer service skills
• Demonstrates ability to navigate and enter data into an electronic health record
• Handles all patient issues with professionalism and courtesy, appropriately escalating all issues or concerns requiring further resolution to Patient Access Manager/Lead
• Additional Telehealth duties may be assigned to include the following:

• Travels to different centers for coverage, as needed
• Promotes and drives awareness of Evara Health programs, initiatives, services, pharmacy services, etc.
• Adheres to Professional Practice standards a. Communicates with patients while protecting their confidential health information according to HIPAA and relevant state laws

• Regular and Predictable Job Attendance & Punctuality
• Strictly adheres to all Evara Health, HIPAA, HRSA, State, Federal and accreditation agency rules, and regulations

• Outstanding customer service skills
• Excellent communication (verbal, written and listening) skills
• Strong organization skills and attention to detail
• Ability to navigate and enter data into an electronic health record
• Proficiency in basic computer skills such as Word, Excel, and Outlook with the ability to learn and utilize healthcare related software
• Mathematical Proficiency
• Ability to work at a rapid pace, being involved in several duties at a time
• Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decision
• Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities
• Ability to receive and act on feedback; resilient, curious and seeks to learn
• Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves
• Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients, and caregivers
• Great problem solver with ability to collaboratively engage with customers, patients, caregivers, and other team members to create innovative solutions

• High School Diploma, or equivalent
• Minimum (1) year of experience as Front Office in a healthcare setting, preferred
• Minimum (1) year of experience in customer service, preferred

• None

Evara Benefits & Culture: Evara Health strives to not only be the healthcare provider of choice, but also the employer of choice, one that offers you the opportunity to excel in your career and be a difference maker in the lives of the patients we serve. At Evara Health you will enjoy a progressive belief in work/life balance with up to 18 days of PTO in your first year and in addition to 10 paid federal holidays and 2 paid mental health days. Pre-taxed flexible insurance package that is customized to fit your needs (medical, dental, vision, STD/LTD, pharmacy discounts, life, and more) and 403B with company contributions. New and modern, state-of-the-art facilities. Tuition reimbursement and on the job paid training.