What are the responsibilities and job description for the CUSTOMER SERVICE WATER ADMIN position at Evansville Water and Sewer Utility?
Duties
Provide professional and effective customer service to customers through face to face contact and phones, clerical support, complaint resolution, and records maintenance.
Explains department policies, procedures, and programs to customers.
Use of customer database to modify accounts or information.
Has a wide variety of responsibilities in assisting customers.
Job Requirements
High school diploma or GED equivalency.
Two (2) to three (3) years customer service experience desirable.
Excellent customer service skills and the ability to effectively communicate orally and in writing.
The ability to work well under pressure.
Any equivalent combination of education, experience, and training which provides knowledge and abilities necessary to perform work will be considered.
Personal Work Relationships
Incumbent works with co-workers, other City employees, and the public giving and receiving factual information.
Physical Effort and Work Environment
Performs duties in normal office setting with no unusual effort.