Customer Service Representative - Collision Center

European Collision Center repairs some of the finest luxury and exotic vehicles in South Florida. We’re hiring a Customer Service Representative (CSR) to welcome our customers, keep them informed from drop-off to delivery, and support our Estimators with accurate and organized repair documentation.

What You’ll Do

Customer Experience

• Greet customers professionally and make every visit welcoming
• Provide exceptional service and timely follow-up throughout the repair process
• Have customers complete required forms while they wait
• Coordinate rental vehicles and courtesy rides as needed
• Approach every customer and partner interaction in a professional, helpful, and sincere way

Communication

• Share approved information with customers, insurance companies, and dealerships, as directed by the Estimator
• Notify customers, insurance companies, and dealerships of revised delivery dates when requested
• Maintain positive, cooperative working relationships with employees and management

Repair Documentation

• Enter and update customer, vehicle, insurance, and repair information in CCC ONE
• Make sure every entry in CCC ONE is accurate and complete
• Convert estimates into repair orders following company procedures
• Keep each repair file organized, complete, and up to date
• Assist with closing repair orders and verifying documentation
• Participate in daily release meetings

Requirements

• 1 year of customer service experience
• Excellent written and verbal communication skills
• Strong organization and attention to detail
• Professional phone manner and people skills
• Comfort with computers, data entry, and administrative systems
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Sound judgment and problem-solving skills
• A team-first attitude
• Authorization to work in the United States

Bonus Points

• Experience in automotive, collision repair, or insurance
• Familiarity with CCC ONE

Work Environment
This is an office-based role inside our collision repair facility. You’ll spend time both sitting and standing, working on the computer and phone, and interacting with customers and team members across the shop.

Ready to join a team that takes pride in doing things right? Apply today.

Since 1986, we've built a legacy of excellence by continually evolving our skills and capabilities. From humble beginnings, our commitment to precision, craftsmanship, and customer service has propelled us to become a trusted name in the industry. Our path is shaped by passion, innovation, and dedication to perfection.