What are the responsibilities and job description for the Hourly Supervisor FOH position at Eureka Restaurant Group?
At Eureka!, we make people feel good and feel alive through our shared values of Energy, Discovery, Community. Eureka! is an expression of delight in finding, discovering, or solving something—and this exclamation of joy starts with you. If this sounds like you, keep reading!
Purpose of the Position
The Supervisor – FOH provides hands-on leadership and direction during shifts to ensure smooth front-of-house operations, outstanding guest service, and adherence to Eureka!’s standards of quality, safety, and hospitality. This role supports the management team by guiding staff, addressing guest concerns, and fostering a positive and productive work environment.
THE PERKS!:
- Competitive Salary 20 - 30 DOE
- Quarterly Bonus Incentive
- Fun & Fast-Paced Environment
- Company contests that include experiential trips to exciting beverage and food destinations
- Growth Opportunities – We promote 65% from within
- Management Development
- Benefits: Medical, Dental, and Vision (Full Time)
- Employee Assistance Program – licensed counseling, community support, and more
Essential Job Functions
- Embody our values of Energy, Discovery, and Community in all interactions.
- Lead the FOH team during assigned shifts, ensuring efficient and friendly service.
- Provide clear communication, direction, and support to team members.
- Assist in maintaining operational systems for service quality and guest satisfaction.
- Promote teamwork and a collaborative work culture.
Position Requirements
Position Responsibilities – Daily
- Conduct pre-shift meetings to review goals, specials, and service standards.
- Oversee floor operations, ensuring smooth guest flow and table turns.
- Support opening and closing procedures, including cleanliness checks.
- Respond promptly and professionally to guest concerns or special requests.
- Monitor side work and ensure FOH areas are fully stocked and organized.
Position Responsibilities – Weekly
- Assist with team scheduling based on labor targets and business needs.
- Provide feedback and basic coaching to improve individual and team performance.
- Communicate any operational issues or improvements to management.
Requirements Include
- Previous restaurant experience in a leadership or supervisory FOH role.
- Strong communication and interpersonal skills.
- Ability to remain calm and organized in a fast-paced environment.
- Knowledge of basic safety, sanitation, and guest service standards.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
Physical Demands & Work Environment Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing, and repetitive hand and wrist motion; working with and around hot, cold, and hazardous equipment in a fast paced and congested environment that will occasionally be loud, hot, cold and/or physically demanding. Position requires occasional travel that may consist of driving and/or airplane flights for a period of one or more days therein requiring one or more overnight stays; notice of travel may be given with very short notice. Position requires occasional training that may take place on or off-site, by phone and/or online.
At-Will Statement & Job Description Disclaimer: This position is at-will. Hourly Supervisors have the right to resign at any time, for any reason, with or without notice, with or without cause. Likewise, Eureka! has the right to terminate employment at any time, for any reason, with or without notice, with or without cause. This at-will employment relationship will remain in full force and effect notwithstanding any changes that may occur in position, title, pay or other terms or conditions of my employment with Eureka!. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Nonessential functions of the job may be required to perform other related duties as assigned.
Qualifications:
Qualifications
- Displays a strong example and passion for our culture on every shift – EDC!
- At least 21 years of age
- Food Manager certified
- TIPs Certified