Sr. Accounts Manager/Client Partner-US RECRUITMENT

Role: Sr. Account Manager

Type: Fulltime

Charlotte, NC /New York

Overview:

We are seeking a results-driven Sr. Account Manager with a passion for relationship management, strategic growth, and operational excellence. This role is instrumental in owning the end-to-end client engagement lifecycle—fostering deep relationships, expanding existing accounts, and ensuring flawless delivery within a high-performance IT services and staffing environment.

The ideal candidate thrives in a client-facing, fast-paced setting and is experienced in growing business through trust, service, and value.

Key Focus:

Managing and growing existing direct client accounts with a focus on satisfaction, retention, and business expansion through strategic delivery and relationship building.

Roles and Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact and trusted advisor for assigned client accounts.
• Engage in daily interaction with client hiring managers to understand their evolving needs and deliver exceptional service.
• Strengthen partnerships through ongoing communication, responsiveness, and tailored support.
• Actively build relationships with new hiring managers through internal references and referrals.
• Deliver strategic presentations showcasing the company's IT capabilities to senior client IT managers and executives.

Business Development & Expansion:

• Identify new business opportunities within current accounts by understanding client pain points and upcoming initiatives.
• Obtain referrals from existing hiring managers to connect with additional decision-makers within the client organization.
• Deliver strategic presentations showcasing the company's IT capabilities to senior executives .
• Drive account expansion efforts by aligning services to client goals, identifying white-space opportunities, and maximizing account penetration.

Delivery & Execution:

• Coordinate closely with recruiting teams to ensure delivery of high-quality talent within committed timelines.
• Oversee the entire staffing lifecycle—from intake through onboarding—with precision and accountability.
• Address delivery issues with urgency, ensuring consistent quality and client satisfaction.

Strategic Account Planning:

• Create, manage, and execute detailed account plans with forecasts, opportunity tracking, and risk assessments.
• Stay current with market trends, competitor insights, and client organizational changes to position services effectively.
• Partner with clients to anticipate future hiring needs and align recruitment strategy accordingly.

Internal Collaboration & Reporting:

• Act as the liaison between client stakeholders and internal teams to align on goals and drive execution.
• Maintain accurate and up-to-date records in CRM systems; ensure timely updates and visibility into all client-related activities.
• Provide comprehensive performance reports and regular business reviews, highlighting delivery metrics, milestones, and value delivered.

Requirements:

• Proven success in US IT staffing, consulting, or services account management, especially in direct client and SOW engagements.
• Strong interpersonal skills with the ability to build rapport across all organizational levels.
• Strategic mindset with the ability to grow revenue within existing accounts while maintaining high service quality.
• Ability to multi-task, prioritize, and manage time effectively under tight deadlines.
• Proficiency in CRM tools, MS Office Suite, and relevant reporting platforms.
• Strong presentation skills and experience engaging senior client stakeholders.
• Proficient in ServiceNow Sales