What are the responsibilities and job description for the Operations and Fulfillment Coordinator position at Ettika?
About Ettika
Ettika is a fashion jewelry and accessories brand sold through our website and leading retailers including Nordstrom, Macy’s, Bloomingdale’s, Anthropologie.
We are looking for a dependable, detail-oriented Operations & Fulfillment Coordinator to support our warehouse, inventory, returns, and shipping operations. This role is ideal for someone who enjoys staying organized, solving problems, and helping keep e-commerce operations running smoothly.
Responsibilities
Returns & Inventory
- Process customer returns and exchanges
- Inspect returned merchandise and determine disposition
- Restock inventory accurately
- Assist with cycle counts and inventory audits
- Investigate inventory discrepancies
- Receive and organize incoming inventory shipments
- Maintain warehouse organization and inventory accuracy
Order Fulfillment
- Pick, pack, and ship daily e-commerce orders
- Process dropship orders for retail partners
- Allocate inventory to orders
- Verify order accuracy before shipment
- Create shipping labels and shipping documentation
- Help maintain same-day shipping goals
Operations Support
- Work within Shopify, ShipStation, and inventory systems (Apparel Magic)
- Monitor shipping exceptions and delayed orders
- Support wholesale and retail order fulfillment
- Assist with special projects and operational improvements
- Communicate inventory and fulfillment issues to management
Qualifications
- 2 years of warehouse, fulfillment, inventory, or e-commerce operations experience
- Strong attention to detail and organizational skills
- Comfortable working on your feet.
- Experience with Shopify, ShipStation, ApparelMagic, NetSuite, or similar systems is a plus
- Reliable, punctual, and able to work independently
- Strong problem-solving skills and positive attitude
What Success Looks Like
- Accurate inventory counts
- Fast and efficient returns processing
- Error-free order fulfillment
- Organized warehouse operations
- Consistent on-time shipping performance
Compensation & Benefits
- Competitive hourly pay based on experience
- Paid training
- Growth opportunities within a growing e-commerce company
- Employee discount on Ettika products
- Collaborative team environment
Pay: $20.00 - $24.00 per hour
Application Question(s):
- How many years of inventory management experience do you have?
- How many years of pick-and-pack fulfillment experience do you have?
- Have you used ShipStation, Shopify, ApparelMagic, NetSuite, or similar systems?
- Have you processed customer returns and inventory restocking?
- What was the average number of orders your previous team shipped per day?
- What is your hourly desired rate?
- How many units have you personally managed in inventory at one time?
Work Location: In person
Salary : $20 - $24