Program Manager, Educator Performance Assessments

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

We are seeking a seasoned Program Manager, Educator Performance Assessments to support the development, client management, and operations for a Next Generation Performance Assessment for educators. This new program in the Praxis product line will enable P-12 teacher candidates to practice, strengthen, and demonstrate their instructional skills and competencies through interactions with student avatars, portfolio submissions, coaching and feedback, and community engagement.

This is a client-facing role with exciting opportunities to shape the future of education while working with a diverse, collaborative, and mission-focused team.

Primary Responsibilities

Product Management

• Collaborate with cross-functional teams (assessment developers, instructional designers, psychometricians, AI and software engineer, external vendors) to develop, test, and deliver the new assessment.
• Define and document requirements, ensuring alignment with client needs and organizational goals.
• Partner with product and marketing teams to execute successful go-to-market strategies and support sales.
• Evaluate user feedback, market trends, and data analytics to drive continuous product enhancement and innovation.
  
  

Client Relationship Management

• Build and maintain strong relationships with state clients and educator preparation programs, ensuring their needs and contractual requirements are met.
• Serve as the primary point of contact for client onboarding and ongoing support.
  
  

Program Management

• Manage project schedule, milestones, progress, risks, and communications.
• Oversee day-to-day operations, test administration, timely and accurate scoring, technical delivery, and customer support for the assessment.
• Coordinate development of technical reports, training, and documentation in support of program.
  
  

Knowledge/Skills

• Strong client management, project management, leadership, analytical, and communications skills.
• Experience with or passion for developing products that leverage AI, chatbots, avatars, and LLMs a plus.
  
  

Education And Experience

• Bachelor’s degree in related fields such as Education, Measurement, Business, Communications; advanced degree preferred.
• 5 years of program management for educator assessments, professional development products, teaching and learning initiatives, or similar professional experience.
• Prior experience as a K-12 teacher, school leader, or educator preparation program faculty preferred.
  
  

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
  
  

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.