Client Solutions Manager

Who We Are

ETS is the Capital Region's go-to high-touch, high-impact staffing partner for the region's world-class manufacturing and industrial ecosystem. We’re a tight-knit, high-energy team obsessed with building elite workforces that power Upstate New York's economic engine.

We’re not just filling seats—we’re deliver talent that drives operational excellence, reduces turnover, and fuels the growth of our clients. If you thrive in a fast-paced, metrics-driven environment where your hustle directly translates to high earnings and career acceleration, let’s talk.

Role Summary

The Client Solutions Manager (aka Industrial Recruiter & Account Manager) is a full-desk, 360° recruiting role combining high-volume talent acquisition with strategic client partnerships. You’ll own the entire A-Z recruitment process—from sourcing passive industrial talent to managing key accounts—while hitting aggressive placement and revenue targets. In this role, you must be a high-energy continuous learner, problem solver and competitive high-performer. You will be on a mission to build meaningful relationships and providing premium-level service to clients & candidates

Individual Contributor Duties

• Recruitment & Placement activities: Source, Screen, and Select well-matched candidates to fulfill client job orders.
• Manage candidates through all stages of the talent lifecycle for ETS manufacturing and industrial clients.
• Develop meaningful and high-impact relationships with ETS' client companies. Communicate with clients to ensure all of their needs and problems are understood and addressed. Continually evaluate the customer experience to ensure first-class customer service. Evaluate data to understand changing client needs.
• Proactively educate and sell career opportunities to relevant, qualified candidates in Vermont's manufacturing and light industrial sectors.
• Present client-ready candidates (e.g., production operators, machinists, assemblers, warehouse operators) directly to ETS account managers as well as clients under your management
• Strategically build a pipeline of top-tier manufacturing and industrial talent and generate new candidate leads in similar/adjacent fields. You will prioritize leveraging strategic and high-volume outreach to secure new candidate talent
• Align client needs with candidate skills and aspirations.
• Prep candidates for interviews (phone, video, & in-person).
• Negotiate pay rates, close placements, & overcome objections.
• Resolve any candidate issues quickly and efficiently to maintain the highest level of customer satisfaction.
• Source, engage, and build authentic relationships with candidates via prospecting, AI tech, cool/cold outreach, recruiting platforms, events, etc.
• Be available to candidates during and after work hours as needed.
• Hone active listening and interviewing skills to spot red flags and candidate disqualifiers.
• Meet weekly, monthly, quarterly, and annual metrics/quotas, including outreach, screenings, client submittals, placements, revenue, and quality KPIs.
• Responsible for mastering the ETS internal tech stack, including CRM database management, communication platforms, Google G suite, AI platforms, etc.
• Positively contribute to ETS's internal culture, and enhance our brand and reputation

Qualifications:

• Bachelor’s degree preferred, but not required. New grads encouraged to apply!
• 2 years of business-to-business development experience is preferred.
• A combination of business development and/or account management skills is required.
• Ability to thrive in a start-up, fast-paced, and dynamic environment with a sense of urgency.
• Must have a proven track record of success and be a competitive and self-motivated individual. Competitive sports background a plus!
• Must be commission compensation motivated
• Must be tech-savvy and adept at leveraging AI and social media as part of a holistic sales strategy
• Must be a team player with a track record of making others better around you

First-year On-Target Earnings (OTE) is expected to range from $75,000-$110,000 ($50-60k base commission)

Top Reasons to Work for ETS:

• PERFORMANCE = REWARD – We offer exceptional and unlimited earning potential and a competitive benefits package, including a base salary, generous commission structure, team bonuses; paid time off; group health, life, and disability insurance; and a 401k with a 5% match
• UPWARD MOBILITY – With 4 locations in Tampa Bay, Upstate NY, Central NY and Vermont, we provide excellent career advancement potential, both locally and beyond.
• TOOLS FOR SUCCESS – We provide training, client relationship management tools and advanced technology to help you succeed.

For immediate consideration for the Industrial Recruiter role, apply now!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.