What are the responsibilities and job description for the Customer Service- Reships position at etrailer?
Customer Service Support - Reships
Pay: Starting at $17.50/hour
Schedule: Monday-Friday, 1:00pm-9:30pm
Job Type: Full-time
Location: Wentzville, MO 63385 (Onsite)
About etrailer
etrailer helps people tow, travel, camp, and get work done with the right gear and real human support. We operate like a small shop, focused on taking care of neighbors with speed, accuracy, and hospitality.
The role
This is a reships and returns support role. You will help solve post-delivery issues like missing, damaged, or incorrect items and process returns and credits. This role is mostly back-end order support with targeted customer contact by phone and email when needed.
What you will do
- Create invoices to issue credits, process returns, and support inventory adjustments
- Create reship invoices for missing, damaged, or incorrect items to resolve issues quickly
- Research orders, shipment details, and product information to determine the right solution
- Communicate with customers by phone/email as needed to close the loop
- Partner with teammates and other departments to resolve issues and reduce repeat problems
- Other duties as assigned
What success looks like
- Accurate credits, invoices, and documentation
- Fast, clear resolution with minimal back-and-forth
- Strong teamwork and early escalation when something does not look right
- Reliable attendance and steady performance in a fast-paced environment
Qualifications
- High School Diploma or GED required
- Comfort working on a computer and learning new systems
- Strong attention to detail and follow-through
- Customer service, order support, shipping/returns experience is preferred, not required
- Interest in outdoor/travel/towing activities is a plus
Benefits and perks
- Paid holidays and paid vacation
- Family Time Premium
- 401(k) with company match
- Medical, dental, and vision insurance
- Training and peer mentor support
- Adjustable sit/stand desks, natural light office environment
- Company events and access to borrowing outdoor/travel gear
Work location
This is an onsite role in Wentzville, MO near major highways.
Apply through Indeed (or our careers page).
Salary : $18