What are the responsibilities and job description for the Branch Manager position at Etna Shared Services?
Join the team that has been powering growth and an excellent reputation for over 60 years!
Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.
What We Offer:
- Competitive compensation, benefits, and yearly bonus structure.
- 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
- Professional development opportunities to support your growth.
- A collaborative and inclusive work environment that values your contributions.
- The fun challenge of working in a fast-paced, multi-location, diverse business function environment.
Join us as a Branch Manager and play a key role in leading a high-performing branch operation. In this role, you’ll oversee daily operations, support and develop your team, drive exceptional customer service, and ensure the branch operates safely and efficiently. We’re looking for a hands-on leader who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about improving processes and delivering results. If that sounds like you, this is an exciting opportunity to make a meaningful impact.
Essential Duties & Responsibilities
- Lead and support branch operations to achieve performance goals and customer satisfaction.
- Supervise, develop, and motivate branch staff while fostering a positive team environment.
- Ensure efficient workflow across warehouse, yard, customer service, and delivery operations.
- Maintain strong communication between branch staff, leadership, and other departments.
- Oversee warehouse organization, inventory flow, and operational efficiency.
- Promote and enforce company safety policies, procedures, and compliance standards.
- Ensure compliance with DOT, FMCSA, OSHA, and other applicable regulations.
- Resolve customer concerns quickly while delivering exceptional service.
- Support sales growth through customer engagement, house account management, and branch promotions.
- Manage branch administrative responsibilities including approvals, reporting, reviews, scheduling, and timekeeping.
- Lead branch safety meetings and maintain a culture focused on workplace safety.
- Maintain facility cleanliness, maintenance, and equipment upkeep.
- Assist with daily operational tasks as needed, including customer support, deliveries, and order processing.
- Act as a liaison between sales, customer service, vendors, manufacturers, and branch operations.
- Communicate urgent operational, employee, customer, or safety concerns to upper management promptly.
Knowledge, Skills & Abilities
- Strong leadership skills with the ability to motivate and develop teams.
- Knowledge of warehouse operations, branch workflows, and product organization.
- Understanding of company policies, operational procedures, and compliance requirements.
- Effective customer service, communication, and relationship-building skills.
- Strong problem-solving, decision-making, and conflict management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Basic business acumen and understanding of operational performance.
- Proficiency in Microsoft Office and ERP/business systems such as Eclipse.
- Ability to maintain professionalism, confidentiality, and a positive branch culture.
- Ability and willingness to travel occasionally as needed.
Education, Experience, Licenses
- Bachelor’s degree, technical school education, or equivalent experience preferred.
- 2 years of related leadership or operational experience preferred.
- Experience in warehouse, operations, customer service, or distribution environments strongly desired.
- Powered industrial equipment certification or ability to obtain certification required.
- Valid driver’s license with acceptable driving record required.
Physical Demands & Work Environment
This role combines office responsibilities with active involvement throughout the branch and warehouse environment. Regular walking, standing, lifting (up to 50 lbs), bending, and equipment interaction are expected. The Branch Manager plays an active role in daily operations while maintaining a safe, professional, and team-focused workplace. Occasional travel may be required.