What are the responsibilities and job description for the Regional Manager position at Etna Shared Services?
Join the team that has been powering growth and an excellent reputation for over 60 years!
Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.
What We Offer:
- Competitive compensation, benefits, company car, and yearly bonus structure.
- 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
- Professional development opportunities to support your growth.
- A collaborative and inclusive work environment that values your contributions.
- The fun challenge of working in a fast-paced, multi-location, diverse business function environment.
Join us as a Regional Manager and take the lead in shaping the success of multiple branches! You’ll drive growth, boost efficiency, and inspire teams while ensuring top-notch customer experiences. If you’re a strategic leader who thrives on building high-performing teams and delivering results, this is your chance to make a big impact. This position supports multiple locations, including Marquette, Sault St Marie, Holland, Muskegon, Grand Rapids- Pipe).
Essential Duties & Responsibilities
- Lead and support Branch Managers to achieve regional goals.
- Drive profitability, growth, and efficiency across multiple branches.
- Deliver a consistent, outstanding customer experience.
- Recruit, mentor, and develop high-performing teams.
- Partner across departments to improve processes and maximize results.
- Ensure safety, compliance, and alignment with company values.
- Champion continuous improvement and best practices in operations.
- Act as the key connection between frontline teams and senior leadership.
Knowledge, Skills & Abilities
- Proven leadership skills with the ability to inspire and motivate teams.
- Strong business acumen, including understanding P&L and operational metrics.
- Excellent communication and relationship-building abilities at all levels.
- Problem-solving mindset with a focus on efficiency and continuous improvement.
- Ability to balance big-picture strategy with day-to-day operational detail.
- Knowledge of safety, compliance, and industry best practices.
- Proficiency with Microsoft Office Suite; experience with ERP or business systems a plus.
- Flexibility to travel within the region as needed.
Education, Experience, Licenses
- Associate’s degree in business, Supply Chain, or related field — or equivalent experience.
- 3 years as a Branch Manager or similar leadership role.
- 5 years of supervisory experience preferred.
- Operations and customer service background strongly desired; industry experience a plus.
- Valid driver’s license with acceptable driving record required.
Physical Demands & Work Environment
This role is primarily office-based with regular visits to branches. You’ll spend time both at a desk and on the floor, engaging with teams and operations. Expect occasional lifting (up to 50 lbs), walking, standing, and travel within the region. A safe, professional, and team-focused environment is at the heart of our workplace.