Operations Manager

Sr. Operations Manager, Operations & Administration – Chief Marketing Office (CMO)

Working Model: Hybrid, South San Francisco, CA (three days on-site, two days remote - team will determine anchor days for on-site work at a later time

)Working Days: Monday through Frida

yWorking Hours: Standard 8 shif

tInterview Format: Two Rounds (1. Phone screening with primary contact [15 minutes], 2. Hiring manager [45 minutes]

)
About the Ro

leWe are looking for an Operations Manager or Sr. Manager of Operations to join the Chief Marketing Office (CMO). In this dynamic, high-impact role, you will drive operational excellence across two key teams: Access & Account Marketing (AAM), and Population Health (P

H)Key Responsibilitie

s:As part of the CMO Team you wi

• llLead planning and operational efficiency for the AAM and PH Tea
• msAct as a liaison between the CMO, AAM and
• PHIdentify necessary processes, communications, meetings, and resources to help both teams achieve objectives effectively and efficientl
• y.Partner with and manage external vendors and internal teams to deliver high-quality, on-time, and on-budget resul
• tsIdentify and implement process improvements to enhance customer experienc

esWhen supporting the AAM Team 50% you wil

• l:Serve as an operational subject matter expert (SME) to Chris Mediano (Sr. Marketing Director) and Gina Collins (Sr. Marketing Director) driving operational excellence across the following pillar
• s:Activation: Providing operational pull-through for the Organized Customer Access Network (OCAN) network and bridging the operational connection to Activatio
• n.Strategic Communications: Orchestrating the connection and pull-through of CE Communication Strategy across A
• AMStrategic Oversight: Driving AAM strategy, priorities, and the scaling of Customer Engagement (CE) best practices such as liaising with CE operations (eg, coordination of marketing resource rollout, execution, aligned comms with C
• E)Business Operations: Managing budget oversight and partnering to deliver comprehensive performance metrics and measurement dashboard
• s.Partner with a Senior Administrative Business Partner for tactical and strategic execution of business operation

s.When supporting the PH Team 50% you will help lead the followin

• g:Serve as an operational subject matter expert (SME) to Laura Mondragon-Drumright (Sr. Directo
• r)Project Planning & Execution: Develop and execute comprehensive project plans, roadmaps, and milestones to ensure timely delivery and measurable results for population health effort
• s.Technical Reporting: Run and compile usage reports for creative materials and marketing assets to track engagemen
• t.Veeva & Asset Management: Manage the end-to-end lifecycle of creative materials; ensure PopHealth approved assets are correctly housed in GOLF and accessible for us

e.Qualification

• s:Bachelor’s degree and 5–7 years of relevant experience in marketing, vendor management, operations, or project managemen
• t.Proven project management or operations experien

ceCapabilitie

s:Strategic Agility & Execution Excellen

• ceThrives in ambiguity and rapidly changing environments, making sound decisions and effectively prioritizing competing demand
• s.Translates analytics, insights, and complex information into actionable strategies and execution plans aligned with organizational goal
• s.Combines strategic thinking with a strong operational mindset, building scalable systems, processes, and tactical toolkits to drive successful outcome
• s.Applies project and operations management methodologies to deliver high-quality results on time, with strong planning, organization, and documentation skill

s.Communication & Executive Presen

• ceExceptional written and verbal communication skills with strong executive presenc
• e.Simplifies complex concepts into clear, compelling, and actionable messages tailored to leadership and key stakeholder
• s.Actively listens, values diverse perspectives, and remains open to feedback and inpu

t.Influence & Cross-Functional Leadersh

• ipProven ability to inspire, align, and mobilize cross-functional teams in complex matrix organizations without formal authorit
• y.Skilled at influencing peers, senior leaders, and stakeholders to drive alignment, decision-making, and executio
• n.Builds strong internal networks and effectively navigates formal and informal organizational structure

s.Collaboration & Relationship Buildi

• ngDemonstrates strong teamwork and partnership skills, fostering collaboration across functions and level
• s.Creates an open, trusting, and inclusive environment that encourages transparency, engagement, and shared succes

s.Adaptability & Learning Agili

• tyProactive, agile, and resilient in high-stakes, fast-paced environments, with the ability to pivot quickly as priorities evolv
• e.Technically savvy, with experience using or the ability to quickly learn new tools, systems, and technologies (e.g., Veeva, GOLF, and other internal platforms

).Additional Preferred Qualification

• s:Understanding of marketing (groups, processes, mindsets
• ).Experience in the pharmaceutical or biotech industr
• y.Expertise in Agile methodologies and modern work practices, including AI tool