What are the responsibilities and job description for the Loan Servicing & QA Specialist position at eTeam?
<,>Job Title: Loan Servicing & QA Specialist
Job Location: Pittsburgh, PA, 15222
Job Duration: 6 months contract <,>Full-time onsite role for candidates local to Pittsburgh, PA (physical address is 11 Stanwix St Ste 1600 Pittsburgh, PA, 15222)
Office hours of operation: 8 AM- 5 PM Monday-Friday
Avg (USD)90/ month parking fee to be paid by worker (varies based on parking lot they choose)
Laptop provided
Opportunity for extension based on attendance/performance
The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.
Primary Functions of the Position:
Ensure that the core loan system matches the executed legal documents, whether via input or review
Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues
Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans
Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables
Skills:
Essential Skills and Abilities:
Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loan system matches the loan documents
Strong attention to detail
Ability to communicate effectively in person, through email, and over the phone
Proficiency in basic math skills and general knowledge of office software is required
Ability to work in a fast-paced, high-intensity work environment
Job may require additional hours of work during peak periods to meet service levels
Remarks:
High School Diploma or equivalent required