Energy Efficiency Specialist I

Job Title: Energy Efficiency Specialist
Location: Prefer candidates within 30 mins of Sebring Territory: Sebring, FL (33870)
Additional location: Lake Wales, FL
Duration: 12 Months

Job Description:
***Candidates Bi-lingual in Spanish preferred.***

This Energy Efficiency Specialist is responsible for performing on-site energy analysis of residential customers premise and equipment operation, educating customers by presenting findings, and motivating customers to implement cost-effective energy conservation measures to help achieve **** FPSC mandated goals. In addition to promoting energy efficiency programs, the EE Specialist is also a full-service technical position responsible for offering other products and services focused on contributing to the company’s other corporate goals while enhancing the customer’s overall experience. The EE Specialist is responsible for all follow-through on customer's behalf with vendors, suppliers, contractors, and other **** departments to resolve concerns or issues. The position works with limited supervision, must be able to balance multiple demands and competing priorities, and be willing to modify work schedule to benefit the customer, company, and department. The EE Specialist uses excellent interpersonal and communication skills to translate technical information into customer-friendly terms to help resolve other customer concerns and technical issues. The position also serves as a company ambassador in promoting **** at various community events such as tradeshows and homeowner association presentations in support of creating awareness around energy efficiency. The position is responsible for supporting the company's efforts during storm restoration activities as part of the logistics organization.

Responsibilities:
• Collect technical data at customer’s homes or premise and analyze the operation of their equipment. This will include troubleshooting equipment problems, performing specialized inspections of the duct system, attic insulation, windows, roofing, appliances, and HVAC system.
• Provide consultation to customers regarding energy usage and operational improvements. Promote appropriate and applicable Energy Efficiency programs that result in cost effective measures which satisfy customer needs, enhance customer experience, and contribute to the corporate energy reduction goals. Meet required level of achievement of program sales compared to home energy checks.
• Inspect Energy Management systems to ensure system reliability and availability to ensure compliance with **** and National Electric Code standards. Provide full service technical support for the Energy Management Program and coordinate all field activities as appropriate acting as technical liaison between customer, contractor, and staff personnel. Resolve customer concerns and technical inquiries.
• Responsible for all follow-through on customer's behalf with vendors, supplier’s contractor. - Florida departments to improve sales results and to resolve concerns or issues. Investigate, troubleshoot, and negotiate damage claims with customer and /or outside contractor. Follow up with each customer to ensure all expectations were met and there are no outstanding questions.
• Participate in exhibit marketing, community events, and trade shows, achieving goals for each exhibit. Contribute to success of marketing campaign by using knowledge of geographical areas and program expertise to identify targeted customers. Identify opportunities for other programs and services in the customer’s best interest and provide information accordingly.
• Conduct training seminars for Call Center, Service and Line personnel to ensure all departments have a clear understanding of the Energy Management system, high bills, energy audits, and energy efficiency programs.
• Establish a strong presence/relationship with local, state and/or national trade ally organizations that support our business goals and objectives. Participate in meetings, forums and training sessions offered by these associations.
• Support the company's efforts during storm restoration activities and special projects as assigned.

Basic/Required Qualifications
• High School/GED
• Minimum 3 years related work experience

Desired Qualifications
• Bachelor’s degree
• 3 -5 years related work experience
• Energy Auditor Certification
• Customer service skills
• Bi-lingual in Spanish Additional

Preferred Qualifications
• Effective analytical, problem identification, diagnostic and resolution skills
• Knowledge of **** customer information system (CSS)
• Working knowledge of energy efficiency practices
• Consultative sales experience
• Strong written and presentation skills
• Experience in conflict resolution
• General knowledge/understanding of utility regulatory environment

Working Conditions
• Working condition to include inside and outside of customer homes, attic and crawl spaces, time associated with drive/travel to customer appointments that could include travel to multiple regions performing home energy check and other duties that support the FPSC mandated goals.

Field Mobility Classification:
• Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

Specific Requirements
• Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces
• Must be able to pass clearance to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions or within crawl space underneath structures, exposed to particulates
• Valid Driver's License Will business expenses to be covered? Mileage is expense for driving personal vehicle to appointments If business expenses will be covered, please enter the amount or percentage: $0.565 per mile

Education Requirement: High School diploma
Desired : Bachelors or Masters of Energy Mgmt.

Will the worker be required to drive a vehicle?: YES_X_or No_________
Will the worker be required to drive a **** vehicle?: YES,___or No__X____

Typical Weekly Schedule: 40 hours

Relative to the job this contractor will be performing, please answer the below questions:
1. Will this worker be performing any physical labor? Yes, climbing in Attics and crawl spaces
2. Will this worker be required to wear PPE (Personal Protective Equipment)?
3. If so, what kind? Yes, respirator (half face) steel toed boots, hard hat and eye protection (while in attics and crawl spaces)
4. Will this worker work in the field, plant, lab or office environment? Field, in customers’ homes
5. Will this worker encounter any hazardous work conditions? If so, please explain. Could encounter dogs/pets in customers homes. Could encounter small attics and crawl spaces.
6. Will this worker be required to lift as part of their duties? If so, how many pounds on average? Must be able to carry a 25lb ladder.
7. Will this worker be required to climb ladders? If so, what is the height of the ladder? Yes, must be able to climb ladders. We Do not extend ladders more that the safe extension is allowed.
8. Will this worker be required to use any machinery? If so, what kind? No
9. Will this worker be required to drive as part of their duties? If so, what is the radius of the miles driven on average? Yes, employee must have valid driver’s license to operate vehicle to drive to multiple customers homes daily. Could drive up to 100 miles per day, depending on service territory scheduled.

Qualification Assessment
Must Have
Driving Requirements
Valid Driver's license
Yes
Education Requirements
Bachelor's Degree
Yes
Physical Labor Requirements
Lifting up to 50 pounds
Yes
Hard Hat is required
Yes
Mobility Classification
Field teammates