What are the responsibilities and job description for the Desktop Support Technician position at eTeam?
Job Title: Desktop Support Tech
Location: Andover, MA 01876
Duration: 06 months contract
Pay Range: $21/hr on W2
Key Responsibilities:
Provide high-level Level 2 desktop and end-user support
Deliver onsite (deskside) and remote technical support to end users
Troubleshoot and resolve hardware and software issues
Support Windows desktops/laptops and perform break/fix repairs
Perform PC deployment, imaging, configuration, and upgrades
Maintain and support IT equipment and peripherals
Provide hands & feet support for infrastructure and network teams
Maintain accurate ticket updates and ensure SLA compliance
Coordinate with internal teams and end users for issue resolution
Support day-to-day IT operations in an enterprise environment
Communicate effectively with end users and internal stakeholders
Required Skills & Experience:
3 years of Desktop Support / IT Support experience
Strong Level 2 desktop troubleshooting experience
Hands-on experience with Windows OS support
Experience with Active Directory
Experience with desktop deployment and imaging
Strong hardware/software troubleshooting skills
Experience with ticketing tools and SLA-driven environments
Strong communication and customer service skills
Experience working in enterprise/corporate environments
Salary : $21