Desktop Support Specialist

Job Title: Desktop and Hardware Engineer

Location: Wayzata, MN, 55391

Pay Rate: $28/hr on W2

Duration: 06 Months (Possibility of Extension)

Job Summary:

Technical / Functional Skills

• Image building
• Driver management
• SCCM / MECM / Intune
• Task Sequences
• Microsoft Deployment Toolkit (MDT)
• WinPE
• General networking knowledge (DNS/DHCP)
• Active Directory
• Group Policy
• Advanced Windows debugging experience

Roles & Responsibilities

Windows Hardware Management

• Manage annual hardware transitions with PC vendor
• Roadmap review, standards, and specifications approval
• Image updates and driver testing for new models
• Documentation of hardware models to SharePoint
• Bi-annual driver updates for all supported hardware models
• 3rd level escalation point for client hardware issues
• Maintain hardware standards documentation
• Support hardware evaluation and selection by testing compatibility and performance of new device models

Windows Image Management

• Quarterly updates to image patch levels
• 3rd level escalation point for Windows issues
• Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors
• Planning, testing, and deployment of Windows OS upgrades
• Ensure timely completion of Windows OS upgrades before EOL
• OS hardening and secure configuration to CIS standards
• Web Browser SME — Edge/Chrome policies, extension approvals, IE Mode site list management

OS Provisioning Lead

• WinPE boot media updates and management
• MECM Task Sequence updates and support
• Intune Autopilot design, updates, management
• MDT scripts and UI updates
• 3rd level support for SCCM imaging issues
• 3rd level Intune/Azure Autopilot support

Miscellaneous

• Company Portal management, app publishing, installation support
• Assist with MECM client upgrades, issues, and support
• Hardware lab management, racking, cabling, asset disposal

Generic Managerial Skills

• OS and hardware documentation
• Working with Dell for hardware transitions
• Communication with clients and customers
• Self-motivated, independent, comfortable working with a high-performance team

Required Qualifications

• Strong experience in Windows and hardware support
• Minimum requirement of 4 years of relevant work experience (typically 5 years)
• Scripting experience in any language (VBScript and PowerShell preferred)
• Windows deployment and/or upgrade experience
• Windows image build and configuration

Preferred Qualifications

• 5 years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization
• Experience in a globally distributed, large multinational company
• 5 years’ experience with MECM, Intune, SCORCH, and GPO management
• SQL and Power BI query/reporting skills (preferred, not required)
• Visual Studio coding skills in VB.NET, ASP.NET, and web services (preferred, not required)
• Experience with patching strategies, vulnerability remediation, and compliance enforcement